Summary
Overview
Work History
Education
Skills
Timeline
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Penelope Salinske

Chicago,IL

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

2
2
years of professional experience

Work History

Barista

Starbucks
Aurora, IL
06.2017 - 01.2018
  • Ground beans for espresso shots according to individual customer specifications.
  • Labeled containers of milk for use in coffee drinks according to expiration dates.
  • Utilized coffee maker, espresso machine and French press to prepare coffee.
  • Maintained calm demeanor during high-volume periods and special events.
  • Operated cash registers to process customer payments.
  • Supported highest standards of conduct and service to support company reputation.
  • Collected payments and provided accurate change.
  • Stocked customer service stations with paper products or beverage preparation items.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Utilized POS system to receive and process customer payments.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Stocked shelves with ingredients needed to make coffee drinks.

Customer Service Cashier

Planet Fitness
Aurora, IL
12.2016 - 01.2017
  • Answered phone calls to assist customers with questions and orders.
  • Recommended, selected, located, and obtained products to meet customer needs.
  • Delivered tactful discussions and diplomacy when responding to escalating situations.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Complied with all health and safety regulations while performing job duties.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.

Waitress Supervisor

Old pancake house
West Chicago, IL
08.2015 - 10.2016
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Developed weekly specials and promotional items to increase sales revenue.
  • Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Assisted in recruiting, interviewing, and hiring qualified personnel for the waitstaff team.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Created daily shift schedules for waitstaff according to business needs.

Education

Bachelor of Arts - Political Science

DePaul University
Chicago, IL
06-2010

College of DuPage
Glen Ellyn, IL

Skills

  • Tea Expertise
  • Beverage Preparation
  • Food Running
  • Menu Memorization
  • Cash Handling
  • Up-Selling
  • Inventory Management
  • Conflict Mediation
  • New Hire Training
  • Product Upselling
  • Professional Demeanor
  • Positive and Professional
  • Cash Register Operation

Timeline

Barista

Starbucks
06.2017 - 01.2018

Customer Service Cashier

Planet Fitness
12.2016 - 01.2017

Waitress Supervisor

Old pancake house
08.2015 - 10.2016

Bachelor of Arts - Political Science

DePaul University

College of DuPage

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Penelope Salinske