Penelope Wallington
Elite Full Ecosystem Healthcare Practice Consulting & Revenue Cycle Management
Huntsville,AL
Summary
Accomplished Medical Practice Consultant, Senior Financial Solutions Engineer, and Senior Project Manager with over 33 years experience leading complex projects and execution of deliverables for multi-specialty medical and dental practices regardless of size or locations. Master of developing creative high-quality solutions with tangible positive financial, morale, patient outcomes & compliance results. Deep full scope business and practice ecosystem acumen for both maintaining & scaling. Skillful in managing cross-functional teams, mitigating risks & driving continuous improvements. Focus on revenue growth, efficiencies, optimization, performance excellence & happiness. Recipient of multiple awards for Subject Matter Expertise, Project Management, Client Success, Leadership & Team Work.
Overview
34
34
years of professional experience
Work History
Co-CEO: Full Scope Elite Consultant, Trainer & RCM
Madison/Wallington Consulting
06.2024 - Current
- Evaluate client needs and expectations, establishing clear goals for each consulting engagement. Liaise with clients, management, and teams to better understand clients' needs and recommend appropriate solutions. Collaborate with cross-functional and global teams to successfully deliver comprehensive solutions for clients. Manage client relationships through regular check-ins and updates on projects and progress.
Sr Financial Solutions Engineer & Sr RCM
ModMed (Modernizing Medicine)
02.2017 - 05.2024
- Senior Revenue Cycle Advisor managing multiple multi-million dollar A/R's, maximizing billing and, full scope platform use.
- Senior Financial Solutions Engineer doing complete system implementations with full back & front end configurations; Client Training-all roles; Clearinghouse; Escalated Client Resolutions; Collaboration and leading strategic conversations with Product & Development teams; Researching behaviors and needs for platform functionality; Practice & Business Analysis and Optimizations; Trends Identification, Insights & Solutions; Innovating, Developing & Deploying processes and work-flows for ideal outcomes ~ Full Ecosystem in-depth knowledge including but not limited to EMA, PM, Financials, Analytics, Premium Analytics, MIPS, Inventory Management, mmPay, full suite Patient Engagement Tools, Integrations, Data Conversions
CEO - Consultant/Project Manager/Leadership/RCM
SMS-Full Scope Healthcare Practice Consulting&RCM
01.2000 - 01.2017
- All aspects of medical & dental practices development, organization, management for continuous improvement & scaling without compromising integrity while maintaining highest patient outcomes and improving quality of life and work in every way possible for the entire teams
- Spearheaded several system conversions start to finish
Education
Decades of Formal & Continuing Education
Skills
- Passion for wrestling and solving ambiguous problems with thorough research and innovative solutions
- Fostering collaboration using assessment and goals to create supportive structure for maximum inspiration, encouragement, and team engagement for high performing eager participation to accomplish desired outcomes
- Outstanding full scope project lifecycle management: Define Objective / Initiation / Planning-Creating and Implementing processes & work-flows; improvements where possible / Set Success Metrics / Communication / Align on Milestones, Deliverables & Project Dependencies / Execution / Monitoring & Control to Conclusion
- Agile methodologies allowing for leading multiple teams of practice staff, practitioners, executives, stake-holders, and integrated parties layering multiple projects while delivering ahead of schedules & budgets
- Strategic Analytic Skills: Data-Centric using financial indicators to make solid business recommendations and decisions Expert research and consulting for medical legal cases MIPS Advisory Services
- Developed and conducted numerous training sessions and webinars for clients, prospects, and colleagues awareness and for continuing education
- Customer success obsessed & consistently exceeds goals and expectations Results driven - Proven track record of reducing project costs while increasing customer satisfaction
- Vast experience with many different specialties (including but not limited to) - Ortho, Ortho Surgery, ASC, Pain Mgt: Multi-Disciplinary, Psych, Physical Therapy, Podiatry, Derm, Plastics, MedSpa, OBGYN, Chiro, Urology, Path/Labs/Radiology, ENT, Work Comp & Injury Specialist and much more
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Co-CEO: Full Scope Elite Consultant, Trainer & RCM
Madison/Wallington Consulting
06.2024 - Current
Sr Financial Solutions Engineer & Sr RCM
ModMed (Modernizing Medicine)
02.2017 - 05.2024
CEO - Consultant/Project Manager/Leadership/RCM
SMS-Full Scope Healthcare Practice Consulting&RCM
01.2000 - 01.2017
Decades of Formal & Continuing Education
About Me
Penelope Wallington - penelopewally.unicorn@gmail.com * (530) 368-1435 * www.linkedin.com/in/penelope-wallington/
* www.rcm-consulting-services.com
Elite Practice Consultant for project and change management, continuous enhancing, optimizing & goal realization for all practice sizes: start-ups, mid-size, and enterprise clients. Healthcare Revenue Cycle Management Professional. Full scope and ecosystem business analysis and process reengineering through risk assessments identifying potential liabilities related to patient care or business operations. Development of strategic business plans to help clients achieve growth and profitability goals. Versed in multiple practice management software systems with in-depth capabilities for platform configuration, implementation, training and improvements within existing set-ups to elevate work-flows, increase revenue, efficiencies, and team happiness. Experienced in building and leading high-performance cross-functional teams supporting a variety of specialty specific medical practices. Excellent collaborator with every level from staff to executive leadership, equity leadership, and global teams. Also thrive on solo projects, meeting deadlines, and exceeding expectations. Extremely proficient at leveraging analytics, understanding key performance indicators, and developing creative and compliant solutions. Excellent verbal and written communicator with a very strong background in cultivating positive relationships and surpassing goals. These are my work ethics, my enthusiasm shared through leadership by example, and my devotion to my clients' success. I am available now for project work, full-time and part-time assignments or jobs - remote, hybrid, and on-site travel as needed.
Exceptional Skills
Practice Management Softwares: ModMed EMA/PM and all ModMed products - patient engagement tools, mmPay, inventory/package management, integrations, premium analytics, Klara, and much more; Kareo; NextGen; NextTech; eClinical Works; Advanced MD; Athena; Phreesia; WebPT; TheraOffice. MS Office Suite - Excel, PowerBI, Power Point, SQL, Adobe. Trizetto Provider Solutions - credentialing, clearinghouse configurations, electronic enrollments and portals. Salesforce. Jira. WalkMe. SAP Concur and more.
References
Professional & Personal References Available Upon Request
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