Summary
Overview
Work History
Education
Skills
Timeline
Generic

Penelope Wright

Hampton,VA

Summary

Personable, motivated, great interpersonal skills, orderly, quick learner, hardworking, meticulous, and reliable. Tactful with professionals ans non-professionals at all levels. Adept at operations management and fostering team development, I significantly enhanced workplace efficiency and safety compliance. Leveraging skills in inventory control and customer service, I led diverse teams to exceed performance goals. My proactive approach and decision-making prowess have consistently improved operational outcomes and employee training processes. Flexible and versatile, poised and competent with diverse clientele. Thrive in deadline-driven environments. Excellent team-building skills.

Overview

24
24
years of professional experience

Work History

Shift Manager

CVS Pharmacy
03.2023 - Current
  • Supervised ongoing daily production phases.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.

Department Supervisor

Lowes Home Improvment
05.2021 - 02.2023
  • Ensured compliance with industry regulations and company policies by regularly reviewing practices and updating documentation as needed.
  • Wrote out weekly schedules to maintain coverage levels for expected demands.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Cashier/Assistant Manager

Seven Eleven
11.2012 - 03.2021
  • Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
  • Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
  • Monitored areas for security issues and safety hazards.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

Administrative Assistant

Department of Human Services
01.2010 - 09.2012
  • Volunteered to help with special projects of varying degrees of complexity.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Industrial Painter

Northrop Grumman
08.2006 - 11.2010
  • Determined paint flow, viscosity and coating quality using visual inspections and viscometers.
  • Operated power sprayers and hand tools to prepare and paint large areas.
  • Painted surfaces using brushes, spray guns, and paint rollers.
  • Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.

Painting Contractor

Atlantic Marine (Mayport Base)
07.2005 - 08.2006
  • Maximized productivity by maintaining an organized workspace and keeping detailed records of completed tasks throughout each project phase.
  • Continuously expanded knowledge of industry trends and best practices through professional development courses, staying up-to-date on the latest painting techniques and materials.
  • Cleaned naval ships and tidied ships when oil spills occurred. Mixed paint, pressure washed, and painted buildings. Properly removed lead paint from building surfaces, applied primer, and painted exteriors.

Housekeeping and Laundry Attendant

Riverside Regional Medical Center
01.2004 - 05.2005


  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.

Curing Meat Line Operator

Gwaltney Of Smithfield
07.2000 - 12.2003
  • Followed job order for product specifications, dimensions, tolerances, and sequence of operations.
  • Assembled products according to changing daily work orders and specific customer needs.
  • Adjusted machine feed and speed to correct machine malfunctions.

Education

Customer Service Certificate For 140 -

Thomas Nelson Community College
Hampton, VA
09-2011

High School Diploma -

Phoebus
Hampton, VA
06-1999

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Workplace safety
  • Team development
  • Inventory control
  • Safety compliance
  • Schedule management
  • Inventory controls
  • Operations management

Timeline

Shift Manager

CVS Pharmacy
03.2023 - Current

Department Supervisor

Lowes Home Improvment
05.2021 - 02.2023

Cashier/Assistant Manager

Seven Eleven
11.2012 - 03.2021

Administrative Assistant

Department of Human Services
01.2010 - 09.2012

Industrial Painter

Northrop Grumman
08.2006 - 11.2010

Painting Contractor

Atlantic Marine (Mayport Base)
07.2005 - 08.2006

Housekeeping and Laundry Attendant

Riverside Regional Medical Center
01.2004 - 05.2005

Curing Meat Line Operator

Gwaltney Of Smithfield
07.2000 - 12.2003

Customer Service Certificate For 140 -

Thomas Nelson Community College

High School Diploma -

Phoebus

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Penelope Wright