Penelophy Ray

• Proficient in all aspects of ProCare and ProCare Connect Child Care Management System.
• Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
• Enhanced sensory abilities by giving children access to numerous textures and shapes.
• Distributed quarterly progress assessments and milestone reports to each parent.
• Worked closely with teachers, family care workers, classroom teaching team and other specialists.
• Promoted good behaviors by using positive reinforcement methods.
• Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems.
• Connected with parents and developed strategies to achieve optimal customer service goals.
• Collected tuition fees, managed funds and provided complete documentation.
• Designed performance metrics to track progress and strategic business goals.
• Reviewed financial statements and or activity reports to measure productivity or goal achievement.

Administrative duties included opening and closing of center.

Food program documentations.

Parent-Teacher Collaborations.

New Teacher Orientations,

Has presented many trainings and workshops

School pickups and dropoffs

Field Trip Coordinator

Intake interviews

Food program admissions

Planned and maintained an exciting learning environment

that was respectful and inviting.

Implemented developmentally appropriate curriculum throughout the day.

Weekly meetings with teachers

Billing

Supply orders

Bus Runs

• Taught children how to complete basic crafts such as paintings, drawings and decorations.

• Proficient in all aspects of ProCare and ProCare Connect Child Care Management System.
• Oversaw recruitment, hiring, training and supervision of staff members.
• Provided guidance on professional development opportunities for staff members.
• Managed daily operations of the center including scheduling, customer service, safety protocols.
• Resolved customer complaints in an effective manner while maintaining quality standards.
• Ensured compliance with applicable laws, regulations and policies regarding personnel management, health and safety standards.
• Monitored financial performance of the organization against established targets.
• Engaged in community outreach initiatives aimed at increasing awareness about services offered by the center.
• Developed and deepened relationships with center children and families.
• Tracked and replenished inventory to maintain par levels.
• Prepared staff work schedules and assigned team members to specific duties.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Delegated work to staff, setting priorities and goals.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Developed and managed annual operating budget for center.