Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Peng Hsieh (Bella)

Summary

I am seeking a Product Manager position in the tech industry. Currently pursuing a Master's in Digital Supply Chain Management, I specialize in product lifecycle management, supply chain optimization, and data-driven decision-making. My hands-on experience in product engineering, NPI, and cross-functional collaboration, combined with a global background, enables me to effectively bridge technical expertise with business strategy.

Overview

7
7
years of professional experience

Work History

Product Engineer

Supermicro
New Taipei City
08.2021 - 07.2024
  • Led product development and testing by analyzing system performance, identifying hardware/software integration challenges, and implementing design improvements to enhance product reliability and efficiency
  • Collaborated with cross-functional teams, including R&D, manufacturing, and sales, to translate customer requirements into optimized product designs and ensure seamless production processes
  • Drove continuous improvement initiatives by refining engineering documentation, enhancing manufacturability, and reducing product development cycle times through data-driven decision-making
  • Provided technical support and troubleshooting expertise, diagnosing system failures, optimizing firmware configurations, and ensuring seamless deployment of new product releases

Guest relations Executive

Intercontinental Danang Sun Peninsula Resort
Da Nang
03.2019 - 03.2020
  • Trained junior team members in customer service strategies and property policies
  • Applied sales skills to maintain full hotel occupancy
  • Kept up to date on hotel and local events, restaurant menu, occupancies, staff updates and VIP guests
  • Reviewed upcoming events and planned for expected challenges

Front Desk Guest Service Agent

The Anam Resort
Nha Trang
03.2018 - 08.2018
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
  • Acquired in-depth knowledge of the surrounding area to offer guests information about dining options, entertainment and shopping activities
  • Used internal software to process reservations, check-ins and check-outs
  • Answered customer telephone calls promptly and appropriately handled needs

Captain

Mai Thai Michelin Restaurant
Montreux
03.2017 - 08.2017
  • Managed scheduling, quality control, inventory, food and beverage, and guest service

Education

Master of Science - Digital Supply Chain Management

California State Polytechnic University
Pomona, CA
08.2025

MBA - Tourism And Hospitality Management

Vatel International Business School
Martigny, Switzerland
06.2019

Skills

  • Product Development & Lifecycle Management (NPI)
  • Firmware & BIOS Management
  • Knowledge of Hardware Components and system assembly
  • Operating Systems: Windows, Linux, macOS, Android, iOS
  • Six sigma methodologies
  • Supply Chain & ERP Systems: SAP
  • Data Analysis & Programming: R, Excel analytics
  • Oracle Hospitality OPERA/Fidelio PMS

Languages

  • Mandarin
  • English
  • French

Timeline

Product Engineer

Supermicro
08.2021 - 07.2024

Guest relations Executive

Intercontinental Danang Sun Peninsula Resort
03.2019 - 03.2020

Front Desk Guest Service Agent

The Anam Resort
03.2018 - 08.2018

Captain

Mai Thai Michelin Restaurant
03.2017 - 08.2017

Master of Science - Digital Supply Chain Management

California State Polytechnic University

MBA - Tourism And Hospitality Management

Vatel International Business School

Similar Profiles

CREATE PROFILE
Peng Hsieh (Bella)