Peng Lee
Saint Paul
Summary
Dynamic Subaru Service Advisor with a proven track record of exceeding sales targets and achieving high customer satisfaction. Skilled in vehicle assessment and complaint resolution, I foster strong customer relationships and effectively manage multiple priorities. Recognized with the Top 10 Award for service excellence, I thrive in fast-paced environments.
Hardworking employee enthusiastic about learning the security field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
7
7
years of professional experience
Work History
Subaru Service Advisor
White Bear Subaru
04.2016 - 03.2022
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Maintained up-to-date knowledge of product and service changes.
- Received Top 10 Award for Subaru Advisors in the Central Midwest Region 2 times in a row
Produce Associate
Cub Foods
09.2017 - 06.2018
- Stocked fruits and vegetables and removed old or poor quality products.
- Maintained high standards of cleanliness throughout the produce department, adhering to all health code regulations for food handling.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Enhanced customer satisfaction by providing efficient, friendly service and maintaining a clean, organized produce section.
- Pleasantly greeted customers and provided prompt and courteous service.
- Completed prep work on pre-packaged vegetables and fruits.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Checked for outdated and overripe grocery items and removed from inventory.
Wal-Mart Receiving Associate
Wal-Mart Supercenter
05.2015 - 08.2016
- Unloaded pallets and deliveries and organized products in warehouse.
- Maximized workspace functionality by efficiently utilizing available equipment such as pallet jacks, hand trucks, and forklifts during the receiving process.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Maintained a clean and organized receiving area for optimized workflow and reduced clutter or obstructions.
- Facilitated smooth transitions between shifts with clear communication regarding completed tasks, outstanding responsibilities, or notable issues within the receiving department.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Enhanced warehouse efficiency by accurately processing incoming shipments and promptly updating inventory records.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
Education
High School Diploma -
Highland Park High School
Saint Paul, MN06-2005
Skills
- Service excellence
- Computer skills
- Multitasking and organization
- Strong work ethic
- Vehicle assessment
- Attention to detail
- Team player mentality
- Complaint resolution
- Customer relationship management
Languages
Hmong
Native or Bilingual
Timeline
Produce Associate
Cub Foods
09.2017 - 06.2018
Subaru Service Advisor
White Bear Subaru
04.2016 - 03.2022
Wal-Mart Receiving Associate
Wal-Mart Supercenter
05.2015 - 08.2016
High School Diploma -
Highland Park High School
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