Pengju Geng
Albertson
Summary
Banking professional prepared to excel in client-focused environment. Background in delivering personalized financial advice and contributing to significant customer retention. Known for reliable collaboration and adaptability to changing needs. Skilled in financial analysis and customer engagement.
Knowledgeable banker with solid background in managing client relationships and providing tailored financial solutions. Demonstrated ability to enhance customer satisfaction and foster long-term partnerships. Proven expertise in cross-selling banking products and resolving customer issues professionally.
Overview
8
8
years of professional experience
Work History
President Assistant
US Wushu Masters Association
01.2017 - 04.2022
- Coordinated schedules and managed calendars for senior management, ensuring efficient use of time.
- Streamlined communication processes between departments, enhancing collaboration and information flow.
- Designed and participated in many events, such as the New York International Wushu Championship 2017 and New York International Wushu Championship 2019.
Relationship Banker
China CITIC Bank
07.2024 - 03.2025
- Assisted customers with account inquiries and transaction processing.
- Provided support in opening new accounts and managing existing accounts.
- Handled routine administrative tasks to maintain efficient branch operations.
- Educated clients on banking products and services to enhance financial literacy.
- Collaborated with team members to ensure high-quality customer service experiences.
- Resolved customer issues by researching solutions and implementing necessary changes.
Education
Bachelor of Arts - Economics
Queens College
Flushing, NY09-2024
Skills
- Relationship management
- Customer Service-oriented
- Sales expertise
- Cash handling
Languages
English
Professional Working
Chinese (Mandarin)
Native or Bilingual
Timeline
Relationship Banker
China CITIC Bank
07.2024 - 03.2025
President Assistant
US Wushu Masters Association
01.2017 - 04.2022
Bachelor of Arts - Economics
Queens College