Summary
Overview
Work History
Education
Skills
Aboutme - Skills
Hobbies and Interests
Languages
Timeline
Generic

Peniel Danso

Odenton,MD

Summary

Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Efficient Shift Supervisor aiming to increase value of company through excellent leadership. Proudly offers talents in communication and organization. Outgoing and energetic individual familiar with various equipment operations. Promoted customer satisfaction by managing team to achieve specific purchase order and delivery date based on priority. Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Cashier position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Shift Supervisor

Royal Farms
11.2023 - 02.2024
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Completed store opening and closing procedures and balanced tills.
  • Responded to and resolved customer questions and concerns.
  • Enforced company policies and regulations with employees.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Established operational objectives and work plans and delegated assignments to subordinate managers.
  • Helped store management meet standards of service and quality in daily operations
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction

CASHIER AND COURTESTY ATTENDANT

THE AUTO SPA EXPRESS
09.2022 - 03.2023
  • Managed sales and optimized each step of sales process
  • Notified customers of order and delivery changes in advance
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Addressed customer needs and made product recommendations to increase sales.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Organized and restocked display racks to keep store customer-ready, focusing on item accessibility and aesthetic appeal
  • Addressed customer inquiries and concerns using extensive product knowledge
  • Handled the cash register and POS system
  • Trained 6 new sales and customer service recruits.

Administrative Assistant

KAY GEE ENTERPRISES
02.2019 - 09.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained inventory of office supplies and placed orders.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Volunteered to help with special projects of varying degrees of complexity.

Sales Associate Manager

JUST PAINT GH
04.2020 - 07.2022
  • Fielded customer questions to share information about products, availability, and pricing.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Managed efficient cash register operations.
  • Established rapport with customers using active listening and interpersonal skills.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Developed strong rapport with customers and created positive impression of business.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Assistant Manager

PARAGON FAMILY FITNESS
08.2019 - 07.2021
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Generated repeat business through exceptional customer service.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Launched quality assurance practices for each phase of development
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Education

WASSCE (High School Degree) - GENERAL SCIENCE

Life International College
MATAHEKO,GH

Skills

  • Customer Relations
  • Marketing
  • Team Player
  • Innovative Thinking
  • Merchandising
  • Schedule Management
  • Inventory Control
  • Customer-Oriented
  • Operations Management
  • Employee Training
  • Contract Management
  • Search Engine Optimization
  • Schedule oversight
  • Training and mentoring
  • Policy Enforcement
  • Project Management
  • Strategic Planning
  • Scheduling Coordination
  • Staff Management
  • Business Development
  • Staff Scheduling
  • Conflict resolution techniques
  • Financial Management
  • Continuous Improvement
  • Production Management
  • Business Administration
  • Negotiation
  • Document Management
  • Staff Motivation

Aboutme - Skills

  • Call Center Management
  • Detail and Task Oriented
  • Communication Skills

Hobbies and Interests

  • Playing Video Games
  • Working out

Languages

English
Full Professional

Timeline

Shift Supervisor

Royal Farms
11.2023 - 02.2024

CASHIER AND COURTESTY ATTENDANT

THE AUTO SPA EXPRESS
09.2022 - 03.2023

Sales Associate Manager

JUST PAINT GH
04.2020 - 07.2022

Assistant Manager

PARAGON FAMILY FITNESS
08.2019 - 07.2021

Administrative Assistant

KAY GEE ENTERPRISES
02.2019 - 09.2022

WASSCE (High School Degree) - GENERAL SCIENCE

Life International College

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Peniel Danso