Penina Mercy
Palm Bay,FL
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
7
7
years of professional experience
Work History
Travel CNA
Hamilton Staffing Solution
Clermont, FL
03.2020 - Current
- Assisted with patient transportation to and from medical appointments and other destinations.
- Provided assistance with daily living activities such as bathing, dressing, grooming, and toileting.
- Reported any observed changes in patient conditions to the appropriate personnel.
- Maintained records of patients' vital signs and health care information.
- Ensured safety of all passengers aboard vehicles used for transport.
- Performed basic first aid when needed while on the road or in transit locations.
- Responded quickly and calmly in emergency situations.
Travel Certified Medical Assistant
Whole Family Health Care
Ft. Pierce, FL
01.2021 - 10.2023
- Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Answered patient calls promptly and directed inquiries to the appropriate department when needed.
- Scheduled appointments for patients via phone and in person.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Organized charts, documents and supplies to maintain team productivity.
Intake Coordinator
Bridgeport Community Health Center
Bridgeport, CT
06.2017 - 03.2020
- Maintained accurate records of client intakes in electronic database system.
- Answered phone calls to provide assistance, information and medical personnel access.
- Resolved customer complaints or answered customers' questions.
- Responded promptly to all customer inquiries regarding availability or schedule changes.
- Entered information into system to update status reports.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
Universal Medical Career Training Center
Jamaica, NY02-2012
Associate of Science - Practical Nursing
Keiser Career College - Pembroke Pines
Hollywood, FL05-2009
High School Diploma -
Continental Academy
Miami, FL08-2005
Skills
- HIPAA Compliance
- Compassionate Care
- Electronic Charting
- Medical Terminology Knowledge
- Responding to Emergencies
- Documentation Expert
- Medical Records Management
- Medical Transcription
- Insurance Verification
- Payment Collection
- Medical Charting
- Patient Scheduling
- Office Administration
- Telephone Etiquette
- Understanding of Medical Laws
- Front Desk Operations
- Appointment Setting
Languages
Creole
Full Professional
Timeline
Travel Certified Medical Assistant
Whole Family Health Care
01.2021 - 10.2023
Travel CNA
Hamilton Staffing Solution
03.2020 - Current
Intake Coordinator
Bridgeport Community Health Center
06.2017 - 03.2020
Universal Medical Career Training Center
Associate of Science - Practical Nursing
Keiser Career College - Pembroke Pines
High School Diploma -
Continental Academy
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