Penney Cabiran
Flint,TX
Overview
28
28
years of professional experience
Work History
County Correction Officer
SMITH COUNTY SHERIFF DEPARTMENT
Tyler, TXse
09.2017 - 09.2020
- Implemented new technologies to enhance workplace productivity levels.
- Participated in regular meetings with upper management regarding progress updates on current initiatives.
- Responded promptly to customer inquiries or complaints in a polite manner.
- Enforced compliance with regulatory standards and company policies.
- Monitored and reported on operational performance metrics.
- Oversaw the development and implementation of operational procedures.
- Implemented risk management strategies to mitigate potential threats.
- Ensured the security and confidentiality of sensitive information.
- Championed innovation and continuous improvement initiatives.
- Assessed company operations for compliance with safety standards.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Audited company's legal documents to verify compliant policies and procedures.
- Implemented strategies to take advantage of new opportunities.
- Maintained positive working relationship with fellow staff and management.
Assistant Manager
Smart Style division of Regis Corporation
Tyler, TX
02.2012 - 08.2017
- Collaborated with management on developing strategic plans for achieving business goals.
- Maintained up-to-date knowledge of company products and services.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Communicated regularly with customers to gain insights into their needs.
- Resolved conflicts between team members in an effective manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Created reports on sales trends, inventory levels, and financial data.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Manager of Operations
Pro/Curs franchise -Regis Corporation
Tyler, TX
12.2002 - 12.2012
- Prepared monthly reports on sales figures, expenses, profits.
- Organized promotional events to increase product awareness.
- Recruited, trained and supervised new employees.
- Prepared reports summarizing operational results against established goals and objectives.
- Ensured compliance with applicable laws and regulations related to operations.
- Monitored team progress towards achieving milestones set forth in project plans.
- Analyzed data to identify trends in customer service issues, financials, staffing needs to make informed decisions regarding operations.
- Investigated customer complaints related to product and service quality or delivery issues.
- Collaborated with other managers across the organization to develop strategies that support overall company objectives.
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Developed and implemented operational policies and procedures to improve efficiency.
- Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
- Oversaw inventory management activities including ordering supplies as needed.
- Negotiated contracts with vendors for services necessary for daily operations.
- Conducted regular audits of e
- mployee performance and provided feedback on areas of improvement.Developed and Implemented innovative ways of marketing for both service and product sales
- Input results of marketing strategies and sales revenue into computer software for evaluation and analysis
Computer Sales and Service Adgent
Triad industries
Nacogdoches, Texas
12.1994 - 12.1996
- Assessed customer needs to provide the best solutions.
- Performed administrative duties such as data entry, filing, and record keeping.
- Processed payments, returns, and exchanges according to company policies.
- Greeted customers and provided assistance with their inquiries.
- Collaborated with team members to meet daily goals set by management.
- Demonstrated excellent communication skills both verbally and written.
- Kept work area clean, organized, secure and free from hazardous conditions.
- Followed up with customers to ensure satisfaction with services provided.
- Handled difficult situations involving dissatisfied customers calmly and efficiently.
- Answered incoming calls promptly while providing exceptional customer service.
- Managed customer accounts by updating information accurately into the system.
- Maintained composure, resilience and flexibility during stressful periods and tight deadlines.
- Cultivated relationships with company employees and clients to elevate service delivery.
- Collaborated with internal teams to identify upselling opportunities or methods to remove roadblocks.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Took special orders in person and over telephone, generating additional revenue every month.
- Surpassed sales goals through implementation of successful marketing strategies
- Prepared Bids for large corporations and townships in order to become exclusive computer, printer, and other office needs provider.
- Coordinated delivery of supplies to individual locations within contracts of won Bids.
- Developed working repor with individuals in the proper job position within prospective client corporations in order to achieve company sales goals
Sales Associate
Amtron Securities
Tyler , Texas Esota
12.1992 - 12.1994
- Tracked sales performance metrics to identify trends in market pl
- Greeted customers and provided exceptional customer service.
- Developed promotional strategies to increase sales volume.
- Built and maintained relationships with peers and upper management to drive team success.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Engaged customers in friendly, professional dialogue to determine clients needs
- Assessed customer needs to provide assistance and information on product feat maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Placed special orders or called other stores to find desired items.
- Prepared merchandise for purchase or rental.
- Computed purchases and received and processed cash or credit payment.
- Ticketed, arranged and displayed merchandise to promote sales.
- Recommended, selected and located merchandise based on customer desires.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Cleaned shelves, counters and tables to maintain organized store.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Answered store and merchandise questions and led customers to wanted items.
- Described merchandise and explained use, operation and care.
- Evaluated student work using established grading criteria and rubrics.
- Integrated technology into the classroom environment to enhance student engagement.
- Maintained accurate records of student grades, attendance, and progress.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Education
Associate of Arts - Psychology And Siciology
05-2001
Went through a major life change that forced me to move during senior year. I only had Statistical Psychology, Sociologyof Muddle Eastern Culture,, Algebra, Spanish 3 and Spanish 4 left to finish with a double major but somehow life happened and I never finished.
Associate of Arts - Sociology
05-1994
Cosmetology And Regular Courses
05-1988
- I grew up in Dallas and went to high school in the metroplex for my first 2 years before we moved to Amarillo. So I now understand the differing levels of city life in Texas having lived in both Houston and Dallas. And the center of the Bible belt. There are different types of people and different types of acceptable behavior norms across the state and being familiar with acceptable norms gives you an edge when developing a repor for sales of any kind
Additional jobs which enhance my skills
Northland Canle Amarillo Texas later known as Cox and then Suddenlink- first job after high school graduation in 1988
Started out taking survey on customer satisfaction, The survey had almost 100 questions and we only got payed for completed surveys. I completed almost 80 % a figure that was so high they decided that I was good at talking with people and getting answers so they hired me permanently and put me in collections.
In high school at worked in fast food two primary places. 1st job Braums Ice Cream In Amarillo. I started with the new crew trained to open the store for to know the District and Regional managers and suggested on a whim that we have a client outside during grand opening handing out balloons and waving in customers. One of them faseciosly told me " you do that" . so without ever mentioning it again I gathered the things necessary big clown shoes, flower, hat, pants suspenders and hair and nose. Then on the first day of Grand opening I showed up. No one thought I would do that but my regional manager was impressed gave me a raise for taking initiative and had me do it all week as well as at the other store that opened later that year.
The other notable job history happened when I worked at Arby's in Amarillo. When AI came in for evening shift there was less than half of one roast beef cooked and the early shift had forgotten to even defrost one . The assistant manager was discussing closing for the day and we were about to do that but I made a phone call to the other store. It was owned by a different individual but they had almost 3 full roast beefs cooked and I asked if they would trade us a cooked one for a uncooked they did and we stayed open that night.
I'm a problem solver. I tend to think outside the box and I'm not sure if your looking for someone to generate sales of ads on your website or to sell more giphys which is what I was looking at when I saw your job listing. But I thought maybe you could use someone to generate sales and maybe I can do that from my home in Texas.
Timeline
County Correction Officer - SMITH COUNTY SHERIFF DEPARTMENT
09.2017 - 09.2020
Assistant Manager - Smart Style division of Regis Corporation
02.2012 - 08.2017
Manager of Operations - Pro/Curs franchise -Regis Corporation
12.2002 - 12.2012
Computer Sales and Service Adgent - Triad industries
12.1994 - 12.1996
Sales Associate - Amtron Securities
12.1992 - 12.1994
Stephen F. Austin State University - Associate of Arts, Psychology And Siciology
Tyler Junior College - Associate of Arts, Sociology
Amarillo High Schools - , Cosmetology And Regular Courses
Lamar High School - ,
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