Penney Hernandez
Phoenix,AZ
Summary
Dynamic and results-driven professional with extensive experience in customer service at NLC Inc. Proven ability to enhance customer satisfaction through effective problem-solving and teamwork. Skilled in managing administrative tasks and optimizing appointment flow, ensuring seamless operations. Outgoing personality with a strong focus on achieving sales targets and improving guest experiences.
Overview
9
9
years of professional experience
Work History
Sales Associate
NLC Inc
10.2024 - 09.2025
- Assisted customers in product selection, ensuring a positive shopping experience.
- Processed transactions accurately using point-of-sale systems.
- Resolved customer inquiries and complaints efficiently, enhancing satisfaction.
- Maintained merchandise displays to optimize visual appeal and sales potential.
- Implemented promotional activities to increase product visibility and engagement.
- Collaborated with team members to achieve daily sales targets and objectives.
Dental Receptionist
Rabizadeh Dental Group
01.2022 - 10.2024
- Managed patient scheduling using Dentrix software to optimize appointment flow.
- Coordinated insurance verification processes, ensuring accurate claims submission and processing.
- Maintained patient records with attention to confidentiality and compliance standards.
- Assisted in front office operations, enhancing patient experience through effective communication.
Front Desk Receptionist
Hotel Choice
04.2019 - 02.2024
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Trained new staff on front desk procedures and hotel policies to enhance team performance.
- Scheduled, coordinated and confirmed appointments and meetings.
- Coordinated room reservations using property management system to optimize occupancy rates.
Front Desk Receptionist
Vagabond Inn
06.2016 - 02.2021
- Maintained accurate records of guest information and billing details for efficient processing.
- Streamlined communication between departments to improve overall guest experience and satisfaction.
- Implemented inventory control measures for office supplies, reducing waste and costs effectively.
- Developed standard operating procedures for front desk functions, enhancing workflow efficiency.
Education
Bachelor of Science - B/A
Long Beach City College
Long Beach, CA05-2021
High School Diploma -
Bishop Union High School
Bishop, CA06-2015
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Outgoing personality
- Administrative work
Languages
English
Full Professional
Timeline
Sales Associate
NLC Inc
10.2024 - 09.2025
Dental Receptionist
Rabizadeh Dental Group
01.2022 - 10.2024
Front Desk Receptionist
Hotel Choice
04.2019 - 02.2024
Front Desk Receptionist
Vagabond Inn
06.2016 - 02.2021
Bachelor of Science - B/A
Long Beach City College
High School Diploma -
Bishop Union High School