Summary
Overview
Work History
Education
Skills
Timeline
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Penney Ramsey

Shelby,NC

Summary

Efficient, innovative, and patient-oriented with 25 years of working in healthcare initiatives and Daily Hospital Operations in NICU, Progressive Care Unit, Emergency Care in Emergency Room and Emergency Medical Services and Medical Offices. Proactive and reliable multitasker with excellent organization skills and ability to prioritize patient needs and coordinate daily basic care needs. Highly motivated team player with excellent written and verbal communication skills, attention to detail, and passion for process improvement efforts.

Overview

31
31
years of professional experience

Work History

Medical Assistant/Advanced EMT

Shelby Medical Associates
10.2023 - Current
  • Pre-Plan and Chart prep for upcoming appointments
  • Sanitizes, restocks, and organizes exam rooms and medical equipment.
  • Obtains client medical history, medication information, symptoms, and allergies.
  • Collects and documents patient medical vital signs such as blood pressure, heart rate, temperature,and pulse oximetry and weight.
  • Directs patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Perform medical records management, including filing, organizing and scanning documents..
  • Performs phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures
  • Maintain and continuous use of proper PPE.
  • Optimizes appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Aides in accurate diagnoses by performing laboratory tests by collecting and preparing specimens for analysis.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Assist in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
  • Administers vaccinations and updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Improves patient satisfaction, efficiently managing appointment schedules and reducing wait times.
  • Conducts patient follow-up calls to monitor treatment progress and answer any questions.
  • Facilitate positive patient experience, greeting patients warmly and providing clear directions within clinic.
  • Maintains inventory of medical supplies, ensuring availability for all procedures and treatments.
  • Performs EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Administers medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Answers telephone calls to offer office information, answer questions, and direct calls to staff.
  • Performs Visual Acuity screenings
  • Establish IV and performs IV infusions.

Advanced EMT

Cleveland County EMS
12.2016 - 02.2023
  • Mentored new EMTs in advanced skills, fostering teamwork among colleagues while enhancing their knowledge and capabilities.
  • Administered intravenous fluids as necessary to stabilize patients'' conditions before arrival at the hospital facilities.
  • Contributed to the development of protocols and procedures that improved overall efficiency of the EMS team.
  • Responded efficiently to a wide variety of medical emergencies by utilizing advanced clinical decision-making skills.
  • Delivered high-quality pre-hospital emergency care, reducing hospital admission times and improving patient outcomes.
  • Assisted with complex extrications and rescues, ensuring timely response to emergencies and minimizing further injury or harm.
  • Enhanced patient care by providing advanced life support and administering medications in emergency situations.
  • Maintained detailed records of patient conditions, treatments, and responses to facilitate seamless transitions between healthcare providers.
  • Implemented effective on-scene management during mass casualty incidents, prioritizing resources and coordinating efforts with other responders.
  • Participated in continuous training courses to maintain certifications and stay current with best practices in emergency medicine.
  • Acted as a liaison between EMS personnel, police officers, and fire department members during emergency responses, fostering teamwork and efficient communication across departments.
  • Collaborated with medical professionals to ensure accurate assessments and appropriate treatments for patients.
  • Communicated effectively with patients, families, dispatchers, law enforcement officers, firefighters, nurses, physicians, and other healthcare personnel throughout challenging situations.
  • Conducted comprehensive patient assessments, identifying critical needs and initiating appropriate interventions.
  • Performed advanced airway management techniques, resulting in improved oxygenation and ventilation for patients with respiratory distress.
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
  • Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
  • Evaluated patient histories to assess and prioritize levels of care.
  • Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
  • Trained EMTs in basic life support skills, oxygen therapy, and wound care.
  • Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
  • Utilized oxygen tanks, EKG and IVs to perform various medical procedures.
  • Administered CPR, oxygen and other life-saving medical treatments.
  • Assisted with lifting and moving patients.
  • Followed all safety protocols and took necessary precautions while providing care.
  • Responded to 911 calls for medical emergencies.
  • Delivered emotional support to patients and families.
  • Assessed medical conditions of patients in pre-hospital settings.
  • Handled patient transfers from one medical facility to another.
  • Collaborated with medical doctors and other healthcare professionals.
  • Immobilized patient for placement on stretcher and ambulance transport.
  • Observed patient behavior to report changes to medical personnel.
  • Educated public on emergency medical services.
  • Dispensed medications and monitored patient reactions.

Basic EMT

Shelby Rescue Squad
02.2011 - 01.2021
  • Increased survival rates for trauma victims through rapid extrication techniques and expedited transport to medical facilities.
  • Collaborated with paramedics, firefighters, and law enforcement agencies to ensure seamless communication during emergency responses.
  • Elevated team performance by participating in ongoing training sessions and staying updated on the latest advances in pre-hospital emergency care practices.
  • Assisted in stabilizing patients by immobilizing injured body parts using splints, braces, or other supportive devices.
  • Improved response times by maintaining a strong knowledge of local geography and efficiently navigating to incident locations.
  • Promoted a culture of safety within the team by adhering to established guidelines for lifting, moving, or transporting patients safely during emergencies.
  • Achieved timely arrival at incident scenes with proficient driving skills under high-pressure conditions.
  • Minimized the risk of infection by following strict protocols regarding personal protective equipment use and equipment decontamination processes.
  • Provided emotional support and comfort to distressed patients and family members during crisis situations.
  • Maintained vital signs monitoring equipment, ensuring accurate readings for informed decision-making in patient treatment plans.
  • Enhanced patient care by providing efficient and accurate assessments during emergency situations.
  • Administered life-saving treatments for patients experiencing cardiac arrest, respiratory distress, and traumatic injuries.
  • Facilitated smooth handoffs to hospital staff by providing thorough and accurate patient reports, ensuring continuity of care.
  • Strengthened teamwork and communication skills within EMS crews by participating in joint training exercises with other emergency services teams.
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Ensured proper documentation of all medical interventions performed on each patient in accordance with relevant policies and procedures.
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
  • Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
  • Evaluated patient histories to assess and prioritize levels of care.
  • Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
  • Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
  • Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
  • Administered CPR, oxygen and other life-saving medical treatments.
  • Assisted with lifting and moving patients.
  • Responded to 911 calls for medical emergencies.
  • Followed all safety protocols and took necessary precautions while providing care.
  • Delivered emotional support to patients and families.
  • Assessed medical conditions of patients in pre-hospital settings.
  • Handled patient transfers from one medical facility to another.
  • Immobilized patient for placement on stretcher and ambulance transport.
  • Transported patients to medical facilities and provided transportation to follow-up appointments.
  • Educated public on emergency medical services.

ED Unit Secretary/Monitor Tech

Atrium Health Cleveland
06.2006 - 01.2011
  • Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Managed incoming calls and directed to appropriate department.
  • Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
  • Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
  • Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
  • Maintained rapport with physicians, nurse,s and other healthcare personnel.
  • Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
  • Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
  • Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
  • Maintained patient confidentiality in line with HIPAA regulations.
  • Enhanced office productivity by handling high volume of callers per day.
  • Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
  • Maintained current and accurate medical records for patients.
  • Transcribed doctors' medication orders, lab test requests, and care plans.
  • Ensured accuracy of medical documentation by meticulously transcribing physician orders and verifying information with nursing staff as needed.
  • Served as a liaison between the unit secretary team and other departments within the hospital, fostering strong working relationships that benefited overall facility function.
  • Upheld a high standard of patient service by addressing concerns and resolving issues in a timely, empathetic manner.
  • Provided information for patient admissions and discharges to foster timely processing.
  • Processed lab paperwork and requests according to physicians' orders.
  • Monitored inventory levels and advised management of need for replenishment.
  • Optimized patient flow through unit by effectively managing bed assignments and transfers.
  • Supported positive patient experience by promptly addressing inquiries and concerns.
  • Contributed to team's ability to meet urgent care needs by preparing examination rooms quickly.
  • Increased efficiency in patient care, organizing charts and medical records for easy access.
  • Maintained clean and organized front desk, contributing to welcoming environment for patients and visitors.
  • Improved departmental communication with efficient handling of phone calls and messages.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Placed new supply orders, managed inventory and restocked clerical spaces.

Progressive Care Unit Secretary/ED Unit Secretary/Monitor Technician

Atrium Health Cleveland
03.2002 - 06.2006
  • Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Managed incoming calls and directed to appropriate department.
  • Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
  • Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
  • Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
  • Maintained rapport with physicians, nurse,s and other healthcare personnel.
  • Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
  • Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
  • Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
  • Maintained patient confidentiality in line with HIPAA regulations.
  • Demonstrated flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages.
  • Maintained current and accurate medical records for patients.
  • Transcribed doctors' medication orders, lab test requests, and care plans.
  • Served as a liaison between the unit secretary team and other departments within the hospital, fostering strong working relationships that benefited overall facility function.
  • Provided information for patient admissions and discharges to foster timely processing.
  • Processed lab paperwork and requests according to physicians' orders.
  • Monitored and observed cardiac rhythms, Continuously monitoring a patient ECG patterns and heart rate for abnormalities and reporting changes to appropriate medical personnel.


Jones Family Practice

Dr. Robert Jones Sr.
01.2001 - 03.2002
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
  • Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Enhanced patient care by meticulously recording vital signs and updating patient records.
  • Conducted patient follow-up calls to monitor treatment progress and answer any questions.
  • Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
  • Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
  • Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
  • Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Prepared lab specimens for diagnostic evaluation.
  • Measured patient pulse oximetry.

Neonatal Intensive Care Unit/Unit Secretary/CNA

Corpus Christi Medical Center - Bay Area
01.2000 - 01.2002
  • Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Managed incoming calls and directed to appropriate department.
  • Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
  • Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
  • Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
  • Maintained rapport with physicians, nurse,s and other healthcare personnel.
  • Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
  • Maintained patient confidentiality in line with HIPAA regulations.
  • Ensured accuracy of medical documentation by meticulously transcribing physician orders and verifying information with nursing staff as needed.
  • Served as a liaison between the unit secretary team and other departments within the hospital, fostering strong working relationships that benefited overall facility function.
  • Upheld a high standard of patient service by addressing concerns and resolving issues in a timely, empathetic manner.
  • Monitored inventory levels and advised management of need for replenishment.
  • Expedited patient admissions process by gathering essential data from patients upon arrival and accurately entering it into electronic health records systems.
  • Facilitated smooth discharge processes for patients, providing necessary documentation and instructions for follow-up care as directed by physicians or nurses.
  • Enhanced patient confidentiality by diligently adhering to HIPAA regulations in all communications and record handling.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Preformed and Obtained vitals on neonatal patients.
  • Performed Newborn Hearing Screenings

Administrative Assistant/Bookkeeper

The Salvation Army
06.1997 - 01.2000
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Maintained inventory of office supplies and placed orders.

Medical Office Receptionist

Jones Family Practice
07.1993 - 03.1995
  • Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
  • Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
  • Handled sensitive situations compassionately when dealing with distressed patients or families during difficult times.
  • Collaborated with medical staff to ensure seamless communication and coordination of patient care.
  • Maintained patient databases and updated information in alignment with HIPAA protocols.
  • Contributed to a welcoming atmosphere by greeting patients warmly upon arrival and assisting them throughout their visit.
  • Reviewed and sent medical records to other physicians upon request.
  • Enhanced office efficiency by maintaining organized patient records and scheduling appointments accurately.
  • Managed high call volumes, directing calls to appropriate departments while providing accurate information to callers.
  • Assisted in billing processes, ensuring accurate records and timely payments from insurance companies and patients.
  • Pulled charts and prepared for nurse and doctor assessment.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Assisted in inventory management for office supplies, ensuring adequate stock levels were maintained at all times.
  • Aided with prescription refill requests.
  • Coordinated referrals for specialist consultations, ensuring timely appointments and proper documentation transfer between providers.
  • Maintained clean reception area, creating a comfortable environment for patients and visitors alike.
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Filed and retrieved patient records for provider.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Obtained payments from patients and scanned identification and insurance cards.

Education

Nursing Prerequisites

Shelby

Certified Nursing Assistant

Cleveland Community College
Shelby, NC

Basic EMT

Cleveland Community College
Shelby, NC

Advanced EMT

Cleveland Community College

Certified Nursing Assistant

Del Mar Community College
Corpus Christi, TX
03.1998

Associates Degree in Theology, Business Admin

Salvation Army College of Officers
Atlanta, GA
06.1997

High School Diploma -

Shelby High School
Shelby,NC
06.1993

Skills

  • HIPAA Compliance
  • Patient Scheduling
  • Customer Service
  • Medical terminology knowledge
  • Vital Sign Monitoring
  • EMR / EHR
  • Direct Patient Care
  • Clinical Documentation
  • Patient-focused care
  • Reliable team player
  • Compassionate
  • CPR
  • Immunization Administration
  • Phlebotomy Techniques
  • Patient Assessments
  • Professionalism and Ethics
  • Knowledge of EKG rhythm interpretation

Timeline

Medical Assistant/Advanced EMT

Shelby Medical Associates
10.2023 - Current

Advanced EMT

Cleveland County EMS
12.2016 - 02.2023

Basic EMT

Shelby Rescue Squad
02.2011 - 01.2021

ED Unit Secretary/Monitor Tech

Atrium Health Cleveland
06.2006 - 01.2011

Progressive Care Unit Secretary/ED Unit Secretary/Monitor Technician

Atrium Health Cleveland
03.2002 - 06.2006

Jones Family Practice

Dr. Robert Jones Sr.
01.2001 - 03.2002

Neonatal Intensive Care Unit/Unit Secretary/CNA

Corpus Christi Medical Center - Bay Area
01.2000 - 01.2002

Administrative Assistant/Bookkeeper

The Salvation Army
06.1997 - 01.2000

Medical Office Receptionist

Jones Family Practice
07.1993 - 03.1995

Nursing Prerequisites

Certified Nursing Assistant

Cleveland Community College

Basic EMT

Cleveland Community College

Advanced EMT

Cleveland Community College

Certified Nursing Assistant

Del Mar Community College

Associates Degree in Theology, Business Admin

Salvation Army College of Officers

High School Diploma -

Shelby High School

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Penney Ramsey