Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Penney Wilkinson

Citrus Heights,CA

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Assistant Retail Manager

Goodwill Inc
12.2023 - 01.2025
  • Supervised daily operations, ensuring optimal staff performance and customer satisfaction.
  • Implemented inventory management procedures, reducing stock discrepancies and improving order accuracy.
  • Trained and mentored new team members on sales techniques and store policies.
  • Developed promotional strategies to enhance product visibility and increase foot traffic.
  • Collaborated with upper management to set strategic goals aligned with company objectives.
  • Tracked daily cash handling, reconciled sales and prepared bank deposits.
  • Resolved customer complaints swiftly, enhancing overall shopping experience and loyalty retention.

Receptionist

Sovereign Title
02.2021 - 03.2022
  • Executed title searches to compile a complete history of a property. Determined the property’s legal ownership or if there are liens on the property.
  • Coordinated communication between clients and staff, enhancing overall customer service experience.
  • Managed cash transactions and maintained sales and payments records accurately.
  • Managed front desk operations, ensuring smooth visitor check-in and appointment scheduling.

Administrative Assistant

Paradise Harley Davidson
10.2018 - 12.2020
  • Managed financial transactions for the entire store with cash and checks.
  • Prepared the cash drawers before each workday to ensure sufficient change was available. Balanced and calculated earnings of each cash drawer at closing of each workday.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Developed and maintained filing systems to enhance data retrieval and organization.
  • Supervised junior staff, providing training on office and retail procedures for best efficiency practices regarding cash, card, and giftcard transactions.

Abstractor

Musselman Abstract
06.2017 - 07.2018
  • Researched base builds, updates, and title searches to complete abstract documentation.
  • Organized property surveys to document information.
  • Prepared post-closing documents to be filed with the County Treasurer’s Office and County Clerk’s Office.
  • Answered phone calls and assisted walk-in customers with questions.
  • Calculated costs, created invoices, and managed financial transactions.
  • Prepared copies of closing paperwork, mortgages, and deeds; completed faxes or scans; and then properly disposed of documentation.

Abstractor & Dispursement Agent

Tahlequah Abstract & Title
04.2014 - 05.2017
  • Validated personal and financial information.
  • Prepared post-closing documents to be filed with the County Treasurer’s Office and County Clerk’s Office.
  • Conducted thorough research to compile accurate property abstracts for various real estate transactions.
  • Analyzed legal documents to ensure compliance with state regulations and industry standards.
  • Delivered high-quality abstracts under tight deadlines, managing multiple projects simultaneously without sacrificing attention to detail.
  • Reviewed title reports, identifying discrepancies and facilitating resolution with relevant parties.
  • Balanced and disbursed closing files for multiple offices.
  • Managed all incoming and outgoing wires for escrow accounts.
  • Balanced and assisted in auditing escrow and operating accounts.
  • Managed financial transactions including daily deposits, invoices, and posting payments for multiple offices.

Processor

Green Country Abstract & Title
08.2011 - 03.2014
  • Answered phone calls in a high-volume environment.
  • Assisted customers, prepare deeds.
  • Extracted data on customer and lender information and compiled it into company software.
  • Balanced loan documents regarding closing costs, purchase prices, and inspection costs.
  • Managed financial transactions for closing and escrow accounts.
  • Verified personal and financial information.

Education

High School Diploma -

Luther Burbank

Skills

  • Microsoft Office – Word, Excel, Outlook
  • Software Applications – Quick Books, Ram Quest, Soft Pro, Specialty Software
  • Customer Service Skills
  • High volume multi-line telephone system
  • Account analysis skills
  • Information verification & 10-Key System
  • Multitasking proficiency
  • Staff training and development
  • Delegation and supervision
  • Scheduling and time management

Certification

  • First Aid/CPR Certified

Timeline

Assistant Retail Manager

Goodwill Inc
12.2023 - 01.2025

Receptionist

Sovereign Title
02.2021 - 03.2022

Administrative Assistant

Paradise Harley Davidson
10.2018 - 12.2020

Abstractor

Musselman Abstract
06.2017 - 07.2018

Abstractor & Dispursement Agent

Tahlequah Abstract & Title
04.2014 - 05.2017

Processor

Green Country Abstract & Title
08.2011 - 03.2014

High School Diploma -

Luther Burbank

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