Byron Harold
Cypress,TX
Summary
Motivated and dependable professional with extensive experience in sales, customer service, and management. Proven ability to deliver exceptional customer experiences, achieve sales goals, and manage multiple tasks effectively. Seeking to apply strong driving skills, route optimization, and customer-focused approach in a Delivery Driver role with FedEx.
Overview
6
6
years of professional experience
Work History
Account Sales Executive
Total Quality Logistics (TQL)
2024.03 - Current
- Developed and implemented sales strategies to increase revenue.
- Built day-to-day contacts for customers, managed MDA compliance and enhanced customer satisfaction.
- Provided timely feedback to management on market trends and competitor activities, aiding in informed decision making.
- Streamlined sales processes, resulting in reduced lead time and increased efficiency.
- Increased sales revenue by developing and maintaining relationships with key clients.
- Developed customized proposals for high-value prospects, tailoring solutions according to their specific requirements.
Auto Parts Sales Manager
Auto Zone
2020.09 - 2024.04
- Conducted regular performance evaluations of staff members, identifying areas for improvement and providing constructive feedback.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed daily operations, including budgeting, scheduling, and reporting activities related to parts sales.
- Oversaw merchandising efforts within the store, ensuring that products were displayed effectively to maximize visibility and stimulate sales growth.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Addressed escalated customer issues promptly, implementing solutions that satisfied both the client's needs and company policies.
- Streamlined inventory management for enhanced efficiency in ordering and tracking parts.
- Monitored industry trends to stay current on market changes, adjusting pricing and inventory accordingly.
- Led a team of sales associates to consistently surpass monthly sales goals.
Courtesy Clerk
Safeway
2019.01 - 2020.08
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Improved customer experience by offering assistance with locating products throughout the store when needed.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Promoted a safe shopping environment through vigilant monitoring of potential hazards such as spills or cluttered aisles, addressing issues promptly as they arose.
Sales Associate, Bicycle Shop
Derby Bicycles
2018.06 - 2019.01
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
High School Diploma -
Legacy High School
Denver05.2020
Skills
- Route Planning & Optimization: Ability to plan efficient delivery routes to minimize travel time and fuel consumption.
- Customer Service: Excellent interpersonal skills with a focus on providing superior customer experiences.
- Vehicle Maintenance: Knowledge of basic vehicle maintenance and safety checks.
- Sales Management: Experience in managing sales processes and achieving targets.
- Communication: Strong verbal and written communication skills.
- Inventory Management: Proficient in handling and managing stock in retail and warehouse environments.
- Technology: Experienced with Salesforce and other sales technologies.
- Mechanical Basics: Understanding of mechanical systems and engineering principles.
Accomplishments
- Supervised team of 3-6 staff members.
- Managed the Extra Miler Award award winning sales team at Auto Zone.
Timeline
Account Sales Executive
Total Quality Logistics (TQL)
2024.03 - Current
Auto Parts Sales Manager
Auto Zone
2020.09 - 2024.04
Courtesy Clerk
Safeway
2019.01 - 2020.08
Sales Associate, Bicycle Shop
Derby Bicycles
2018.06 - 2019.01
High School Diploma -
Legacy High School
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