Penni Taylor
Avon,IN
Summary
Personable customer support offering 30 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Diligent Customer support skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Overview
38
38
years of professional experience
Work History
Customer Support Associate
Interstate Optical
10.2020 - Current
- Respond to customer inquiries via phone and email, providing timely and accurate information.
- Initiate outbound calls to follow up on customer concerns and appointments.
- Perform light data entry tasks to maintain accurate customer records.
Shift Manager
CVS Caremark Corporation
09.2002 - 08.2020
- Initially hired as a cashier and completed the required training to advance to Shift B manager.
- Oversaw employee performance and productivity to ensure operational efficiency.
- Coordinated loading and unloading of trucks to maintain inventory flow.
- Managed merchandise orders to keep stock levels optimal.
- Generated reports to track sales and performance metrics.
- Implemented planograms, organized displays, upheld store cleanliness, and restocked shelves.
Accounting Manager
I & I Material Handling
04.2000 - 08.2002
- Managed accounts receivable and payable ensuring accurate financial records.
- Handled tax filings for the company, maintaining compliance with regulations.
- Prepared checks and generated financial reports for management review.
Customer Service Manager
Faerber Been Window
04.1988 - 08.2000
- Provided exceptional customer service to clients both over the phone and in person.
- Coordinated daily schedules for service technicians and installers to optimize workflow.
- Generated managerial reports to analyze service performance and operational efficiency.
Education
High School Diploma -
Manual High School
Indianapolis, IN05.1984
Skills
Online chat support
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Microsoft Windows and Office
Multitasking
Reliability
Effective communication
Organizational skills
Active listening
Adaptability and flexibility
Remote technical support
Decision-making
Task prioritization
Self-motivation
Customer communication and empathy
Continuous improvement
Professional demeanor
Data management and entry
Timeline
Customer Support Associate
Interstate Optical
10.2020 - Current
Shift Manager
CVS Caremark Corporation
09.2002 - 08.2020
Accounting Manager
I & I Material Handling
04.2000 - 08.2002
Customer Service Manager
Faerber Been Window
04.1988 - 08.2000
High School Diploma -
Manual High School