Pennie Dailey
Salem,OH
Summary
I have a strong blend of interpersonal skills, extensive knowledge of travel, and technical proficiency. Key elements include exceptional customer service, strong communication, and sales abilities, combined with expertise in itinerary planning, booking systems, and destination knowledge. A passion for travel and a commitment to continuous learning has led to my success.
Overview
28
28
years of professional experience
Work History
Owner
Dailey’s Daycare
Salem, OH
03.2009 - Current
- Managed daily operations of daycare facility, ensuring compliance with state regulations.
- Developed and implemented educational programs to promote child development and learning.
- Supervised staff, providing training and guidance to enhance service quality.
- Handled parent communications to address concerns and foster positive relationships.
- Coordinated staff schedules and activities to optimize resource allocation.
- Maintained safety standards through regular inspections of facilities and equipment.
- Oversaw financial management including budgeting and expense tracking for sustainability.
- Created safe, nurturing environment to promote learning and growth in children.
Independent Travel Agent
America’s Vacation Center
New Castle, Pa
07.2006 - 12.2008
- Developed tailored travel itineraries to meet diverse client requirements.
- Coordinated with suppliers to secure accommodations and transportation.
- Managed bookings using industry-specific software to enhance efficiency.
- Assisted clients with travel insurance options and claims processing.
- Built strong client relationships through personalized service and follow-ups.
- Provided travel information and addressed inquiries regarding documentation and logistics.
- Researched airfare and hotel availability using reservation systems.
- Processed client payments efficiently via cash or credit cards.
Manager
Carlson Wagonlit Travell
Boardman, Ohio
06.1997 - 06.2005
- Facilitated effective communication between clients and travel vendors.
- Trained staff on customer service best practices and travel policies.
- Implemented process improvements to streamline booking workflows.
- Managed supplier relationships ensuring service quality and compliance.
- Coordinated logistics for international business travel arrangements.
- Oversaw budget management for travel projects and departmental expenses.
- Monitored staff performance, addressing issues promptly.
- Developed strategies to enhance customer satisfaction and loyalty.
Education
Associate of Science - Business Administration/Travel And Tourism
Erie Business Center
New Castle, PA06-1997
Skills
- Customer relationship management
- Time management
- Effective communication
- Problem solving
- Client relationship building
- Cost reduction
Timeline
Owner
Dailey’s Daycare
03.2009 - Current
Independent Travel Agent
America’s Vacation Center
07.2006 - 12.2008
Manager
Carlson Wagonlit Travell
06.1997 - 06.2005
Associate of Science - Business Administration/Travel And Tourism
Erie Business Center