Pennie Graves
Shift Leader
Roaring River,NC
Summary
Motivated individual with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Organized trainer with experience in fast paced restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. Versatile Server with extensive experience in fast-paced locations. Coordinates service efforts for settings ranging from large banquets to casual dining rooms. Provides structured service and work plans, balancing needs of patrons and team members.
Overview
22
22
years of professional experience
Work History
Server Shift Leader
Break Time
03.2020 - Current
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Suggested menu and service policy changes based on feedback from managed waitstaff and observed customer tendencies.
Server Trainer
Mayflower Seafood Restaurant
02.2013 - 03.2023
- Trained new team members on restaurant procedures, menu items and performance strategies.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Provided continuous evaluation and feedback to server employees.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Discussed proper procedures for requesting identification and provided practice opportunities to trainees.
- Created, updated and implemented training plans in collaboration with restaurant management.
- Observed participants and provided corrective measures for skill improvement.
Crew Leader
Golden Corral Buffet And Grill
04.2006 - 02.2013
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Trained employees in time management and proper ways to complete job duties.
- Monitored team members to verify work quality and address concerns.
- Pitched in to help with various job tasks, fill in for sick employees and complete projects.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Supervised end-of-day cleanup activities to remove debris and unnecessary supplies from customer premises.
- Pitched in to help on short-staffed job site and to meet looming project deadlines.
- Complied with Occupational Safety and Health Administration (OSHA) regulations to maintain safe work environment.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
Shift Supervisor
Food Master
05.2001 - 04.2006
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Applied security, safety and loss prevention strategies during shifts.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
Education
GED -
Davie County Early College High School
Mocksville, NC03.2023
Skills
- Operational Efficiency
- Customer Relationship Management
- Guest Satisfaction
- Dining Room Logistics
- Customer Needs Assessments
- Menu Knowledge
- Restaurant Operation
- Phone Inquiries
- Personnel Training
- Dining Room Management
Volunteering at the local women's shelter, and charity runs.
I go to the women's shelter at least twice a month with clothes and food I put together for the women and children there. I am working on doing a Christmas drive this year. I have done two mud girl runs for breast cancer. A muddy Dash run for cancer. And three muddy princess runs for cancer as well. I have lost 50 pounds and still trying to lose more. The mud runs give me the best of two worlds. Losing weigh and helping people.
Languages
Spanish
Elementary
Timeline
Server Shift Leader
Break Time
03.2020 - Current
Server Trainer
Mayflower Seafood Restaurant
02.2013 - 03.2023
Crew Leader
Golden Corral Buffet And Grill
04.2006 - 02.2013
Shift Supervisor
Food Master
05.2001 - 04.2006
GED -
Davie County Early College High School
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