Pennie Hutchins

Classroom

Demonstrates success in supporting and assisting teachers and aides in lesson planning, classroom management and instruction, monitoring students behavior and progress, prepping and distributing resources for lessons and activities, supervising students, along with providing assistance and support to students to create a positive and dynamic learning environment.

Student Supervision & Safety

Adhere to all policies, procedures, confidentiality, and codes provided by the district to ensure a safe, positive, happy, healthy, and professional atmosphere for smooth operation regarding all students, faculty, staff, and the falcon family in or around the premises and district. Successfully assist and supervise students during meals, recess, upon arrival and dismissal. Assist and provide support, direction, instruction, and positive encouragement to all students in all settings.

Communication/Interpersonal Skills

Implement, adhere to, and follow through with all instructions I receive by the teacher, office, cafeteria, or any staff. Adapt quickly to serve in a variety of settings, such as classroom, cafeteria, office, one-on-one assistance for students with additional needs, independently.

Administrative/Clerical Skills

Successfully managed telephones, accurately filing paperwork, assisting with scheduling, directing students, supervised student sign out, while balancing any additional duties required to maintain a strong, organized, and friendly office.

Financial Management

Manage household budget and finances across multiple accounts and properties, to ensure financial stability and responsible spending.

Education/ Development

Actively develop and implement age appropriate educational activities to support in-school learning in our home. While promoting healthy habits and outdoor play to support children's cognitive, social, and emotional development.

Time Management

Successfully manage and prioritize busy daily schedules, routines, and multiple responsibilities & tasks simultaneously for a family of five, including twins along with a younger sibling.

Conflict Resolution/ Problem Solving

Demonstrated strong abilities to foster an environment of cooperation and mutual respect to manage disruptions, utilizing good behavioral techniques.

Organization/ Household Management

Created and maintained a detailed calender of activities, appointments, and events ensuring efficient organization and timely execution. Established and executed routines to complete household responsibilities including inside and outside tasks to maintain a clean and organized home environment.

Crisis Management/ Calm under pressure

Communicate effectively with family members, healthcare providers, professionals, and academic administrators ensuring clear and timely communication, and alignment with all needs. Proactively identified and resolved household maintenance issues, as well as outside duties independently.

Policy Preservation

Accepted and applied payments, while also maintaining reports and monitoring customer policies to avoid cancellation of the insured and mitigate loss to the agency. Selling/servicing of new and existing policies by thoroughly reviewing paperwork and data entry to ensure the customers needs be met. Proactively organized and maintained client records and policy documentation to strengthen operations. Met compliance standards to anticipate challenges which minimize disruptions, ensuring smooth customer service.

Client Relations

Effectively managed a high volume of customer interactions via phone, email, in-person, faxes while maintaining accuracy, efficiency, professionalism, confidentiality, and customer loyalty.

Office Administration

Managed daily office operations ensuring efficient functioning by overseeing administrative tasks in the physical office environment. Collaborated with internal teams and outside vendors to address complex policy issues and ensure seamless and exceptional customer service.

Regulations/ Security

Successfully adapted to changing bank rules and regulations, training, procedures, adhering to strict security and compliance protocols while maintaining a high level of confidentiality and security of customer information.

Customer Service

Created a professional, welcoming environment to maintain positive, courteous customer experiences throughout their transaction. Conducted all daily customer transactional services such as deposits, withdrawals, financial transfers, loan payments, cashiers checks with accuracy and timeliness. Actively listened to identify appropriate solutions and recommend new and existing products to meet customer needs and sales quota. Additionally directing them to the appropriate branch representative.

Branch Maintenance

Upheld all duties associated with assigned cash drawers, night drop, ATM, and vault accurately minimizing errors and discrepancies. Utilizing previous experience gained in the financial industry.