PENNIE L. WYRICK

Work History

FOCUS MINISTRIES/ PRISON MINISTRY

09.2022 - 04.2023

Developed and implemented comprehensive case management services including intake assessments, goal setting, weekly case plan development, progress monitoring, finance management and advocacy
Identified and coordinated services with other agencies to assist in providing useful resources and support to participants
Recorded documentation of follow up, progress notes and evaluations into Reentry Software database
Facilitated individual and group sessions to aid in program development and positive team relationships
Managed office administration functions through assistance with data entry tasks, filing, and maintaining overall office organization to streamline daily business processes
Maintained financial records by utilizing Freshbooks to optimize efficiency and accuracy within all business transactions

FREEDOM INVESTMENT GROUP

11.2020 - 08.2022

Management of 286-unit multi-family portfolio
Developed and implemented procedures to help increase efficiency and customer service standards
Organized completion of management tasks during on-boarding process of each new property
Verified income, assets, and expenses, and completed approval process for each applicant
Followed up on delinquent tenants and coordinated collection procedures
Introduced and monitored effective lease renewal programs to maintain high occupancy rates
Completed final move-out inspections to identify required repairs and close out tenant accounts

THE STERLING GROUP/ WELLSLEY PARK APARTMENTS

01.2018 - 07.2020

Assisted in management and leasing of 358-unit luxury apartment community
Created new processes to help improve customer service standards and experience
Key player in developing and maintaining positive relationships with residents, employees and vendors
Collected monthly rent payments and handled all delinquency and eviction processes
Responded to requests and scheduled appointments for property showings
Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes

FISER, INC

11.2006 - 07.2017

Assisted in management of 2 million sq ft of commercial real estate portfolio
Produced accurate office files and updated spreadsheets to support executives and boost team productivity
Responded to emails and other correspondence to facilitate communication and enhance business processes
Negotiated new and renewed leases to maintain high occupancy rates
Completed all aspects of rental verification process for new applicants
Effectively organized all rent collection, delinquency and eviction processes
Inspected facilities and coordinated maintenance repairs/ renovation projects

SWH PROPERTIES/ THE GROVE AT DEANE HILL APARTMENTS

Management of 272-unit luxury apartment community
Maximized rental income while minimizing expenses through effective planning and control
Developed annual operating budgets and forecasts, as well as sales and marketing plans
Introduced and monitored effective lease renewal programs to maintain high occupancy rates
Conducted regular inspections of property and coordinated maintenance repairs/renovation projects
Directed and evaluated performance of employees and contracted personnel