Pennie Young

• Calculated estimates and forecasts for billing components and customer deposits, ensuring accuracy for financial planning.
• Audited accounts to verify accuracy of billing information and data input, maintaining integrity of financial records.
• Updated and retrieved data from customer information billing system and harmony meter data system, supporting timely billing processes.
• Managed credit card payment platform, reconciling transactions daily.
• Adjusted special service billing records for accuracy.
• Maintained organized billing records in compliance with city policies.
• Processed water payments and deposits efficiently.
• Delivered exceptional customer service for utility billing inquiries across multiple communication channels.

• Processed customer rental and sales orders from initial quote, arranged transportation, and resolved finance issues to enhance customer satisfaction.
• Processed daily sales orders and printed work orders to facilitate timely shipping and improve order fulfillment.
• Skillfully maintains continuity for two geo-separated sales personnel.
• Trained new members in computer software to ensure seamless onboarding and integration into the team.
• Processed accounts payable transactions for Fort Worth office.
• Coordinates with the shipping supervisor to ensure all safety and company regulations are followed for external trucks existing in the shipping yard.
• Manages daily inventory of 16 different product lines.
• Expertly constructs weekly, monthly, and quarterly financial reports for regional managers.

• Supported utility billing manager in maintaining accurate financial records and processing billing adjustments, contributing to streamlined operations.
• Recorded transactions in customer accounts and processed payments efficiently.
• Balanced and reconciled deposits to ensure financial accuracy.
• Supervised two colleagues, coordinating daily schedules and assignment distribution to enhance team efficiency.
• Provided exceptional customer service to colleagues and citizens, resolving inquiries and ensuring satisfaction.
• Supported maintenance of accurate records within Incode financial system.

• Managed account collections for past due and current accounts, enhancing cash flow and reducing overdue balances.
• Recorded customer payments and deposited funds efficiently.
• Reconciled accounts receivable to maintain accuracy in financial records, ensuring reliable reporting and compliance.
• Invoiced customers for delivered products and processed returns.
• Processed credit applications and established customer profiles in Syspro to facilitate timely credit decisions.
• Entered sales orders from sales personnel and customers accurately.
• Monitored salespeople's inventory levels to support operational needs.
• Handled accounts payable to maintain positive vendor relationships.

• Oversaw 9,500 accounts, ensuring accurate billing and timely payments for city customers.
• Maintained checks and balances to reconcile all funds in software system with correct general ledger accounts, ensuring financial integrity.
• Reviewed financial transactions for accuracy
• Supervised nine colleagues, scheduling daily assignments to optimize workflow and team performance.
• Trained new hires and had ongoing training for current staff and safety meetings.

• Processed monthly bills for services rendered to citizens promptly and accurately.
• Executed payment processing and account adjustments to enhance accuracy for customer accounts.
• Maintained utility billing software module, ensuring accuracy in billing processes.
• Served as local expert for billing software company STW, addressing technical inquiries.
• Delivered exceptional customer service to the public, resolving issues effectively.

• Supervised 5+ colleagues on a day-to-day basis.
• Facilitated staff meetings to communicate new procedures and address customer service issues, improving team alignment.
• Ensured accurate execution of readings and work orders for municipal services.
• Provided a superior level of customer service to both colleagues and citizens.
• Maintained checks and balances for all funds in software system, ensuring financial accuracy and compliance.
• Monitored cash flow of $500,000 – $1,000,000+ daily.
• Managed accounts payable and receivables, ensuring general ledger accounts were accurate.
• Assisted the Finance Department in the reconciliation of all transactions from all city departments.

Audited monetary and electronic transactions, provided internal and external support, and delivered superior customer service to both colleagues and citizens.

Coordinated Central Cash collections from city departments, maintained checks and balances for all funds, and communicated financial reports effectively to departments.

Supported Finance Department in reconciling transactions across all city departments, ensuring accuracy and compliance.

· Managed accounts payable and receivables.

Supervised 9+ colleagues daily, managing scheduling and assignment distribution to ensure smooth operations.

· Enforced federal, state, city and departmental rules and performance evaluations.

· Managed the billing department (Incode), made sure the utility bills processed correctly and mailed in a timely fashion, ensured the cash drawer was maintained and balanced daily, posted administration and utility receipts to general ledger.

· Coordinated and collected funds on delinquent utility accounts.

· Initiated efforts to recover uncollected revenue more than $42,000.

· Actively supervised 5+ colleagues on a day-to-day basis including scheduling daily assignments.

· Provided exemplary customer service both internally and externally.

· Accounts receivable and accounts payable for department

Supported project management for the City Manager and Finance Director.