Penny Aiello
Victorville,CA
Summary
Hardworking team player with excellent customer service skills and solid background resolving diverse issues. Quality-driven and reliable with relationship-building strengths honed over years in demanding roles. Tireless in meeting customer needs. Information security Customer relations Written communication Task prioritization Records management Customer support Highly proficient computer skills
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 18 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
30
30
years of professional experience
Work History
Owner
Penny's Mobile Notary Service
2003.03 - 2021.04
- Owned and operated successful mobile notary business that served all of the High
- Desert
- Managed long-term storage archives for physical and digital files
- Protected information from unauthorized access by consistently following optimal security protocols
- Enhanced customer satisfaction with fast, knowledgeable notary services.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed day-to-day business operations
- Consulted with customers to assess needs and propose optimal solutions
Operator/Relief Supervisor
Verizon
1991.05 - 2003.07
- Assisted callers with diverse requests by providing timely and accurate information
- Handled requests patiently and with positive approach focused on meeting individual as well as office objectives
- Worked efficiently with highly repetitive tasks, maintaining detail-oriented approach and precision
- Provided local and long distance directory assistance to wide customer base
- Listened to customer requests, referring to alphabetical and geographical directories to answer questions and provide telephone information
- Improved team performance by providing direction and hands-on support
- Oversaw work of up to 90 employees at one time, monitoring activities and assigning tasks to cover demands
- Tracked employee performance to determine areas of strength and skills to improve
- Contributed to effective decision-making with detailed reports on daily operations
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Education
General course of study -
Golden West College
Huntington BeachSkills
- Reducing Costs
- Business Planning
- Supplier Relations
- Contract Management
- Verbal and Written Communication
- Complex Problem-Solving
- Customer Satisfaction
- Highly Computer Proficient
Additional Information
Verizon employee verification phone number: 866-604-6572
Timeline
Owner
Penny's Mobile Notary Service
2003.03 - 2021.04
Operator/Relief Supervisor
Verizon
1991.05 - 2003.07
General course of study -
Golden West College
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