Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Penny Aiello

Victorville,CA

Summary

Hardworking team player with excellent customer service skills and solid background resolving diverse issues. Quality-driven and reliable with relationship-building strengths honed over years in demanding roles. Tireless in meeting customer needs. Information security Customer relations Written communication Task prioritization Records management Customer support Highly proficient computer skills


Talented Owner with excellent marketing, customer service and facility oversight skills and more than 18 years of experience. Highly effective and comfortable working with people at all levels in organization.

Overview

30
30
years of professional experience

Work History

Owner

Penny's Mobile Notary Service
03.2003 - 04.2021
  • Owned and operated successful mobile notary business that served all of the High
  • Desert
  • Managed long-term storage archives for physical and digital files
  • Protected information from unauthorized access by consistently following optimal security protocols
  • Enhanced customer satisfaction with fast, knowledgeable notary services.
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed day-to-day business operations
  • Consulted with customers to assess needs and propose optimal solutions

Operator/Relief Supervisor

Verizon
05.1991 - 07.2003
  • Assisted callers with diverse requests by providing timely and accurate information
  • Handled requests patiently and with positive approach focused on meeting individual as well as office objectives
  • Worked efficiently with highly repetitive tasks, maintaining detail-oriented approach and precision
  • Provided local and long distance directory assistance to wide customer base
  • Listened to customer requests, referring to alphabetical and geographical directories to answer questions and provide telephone information
  • Improved team performance by providing direction and hands-on support
  • Oversaw work of up to 90 employees at one time, monitoring activities and assigning tasks to cover demands
  • Tracked employee performance to determine areas of strength and skills to improve
  • Contributed to effective decision-making with detailed reports on daily operations
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.

Education

General course of study -

Golden West College
Huntington Beach

Skills

  • Reducing Costs
  • Business Planning
  • Supplier Relations
  • Contract Management
  • Verbal and Written Communication
  • Complex Problem-Solving
  • Customer Satisfaction
  • Highly Computer Proficient

Additional Information

Verizon employee verification phone number: 866-604-6572

Timeline

Owner

Penny's Mobile Notary Service
03.2003 - 04.2021

Operator/Relief Supervisor

Verizon
05.1991 - 07.2003

General course of study -

Golden West College
Penny Aiello