Summary
Overview
Work History
Education
Skills
Timeline
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Penny Alexander

Summary

Customer-oriented Assistant Deli Manager proficient in stocking inventory, preparing menu items according to customer specifications and maintaining cleanliness of department. In-depth knowledge of slicer and scale operations. Hardworking and courteous individual with 12 years of experience preparing high-quality food items.

Training employees, leading teams and serving customer needs. Motivated to increase revenues and improve customer satisfaction. Ready for a new role with increased responsibility and the opportunity for career advancement with a growing team.

Overview

10
10
years of professional experience

Work History

Assistant Deli Manager 1

Oliver's Market - Cotati
05.2021 - Current
  • Operated slicer and price computing scale to accurately slice, weigh and label meat products.
  • Controlled freshness of products by rotating and removing out of code merchandise.
  • Prepared and placed meat cuts and products in display counter to catch shopper's eye and boost sales.
  • Verified inventory computations by comparing to physical counts of stock, investigating any discrepancies with [Job title].
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Set schedules for 50 staff by planning and designating shifts and hours.

Deli Assistant Manager 2

Oliver's Market
11.2019 - 05.2021
  • Operated slicer and price computing scale to accurately slice, weigh and label meat products.
  • Controlled freshness of products by rotating and removing out of code merchandise.
  • Prepared and placed meat cuts and products in display counter to catch shopper's eye and boost sales.
  • Attended to customers by taking orders, resolving complaints and issues.
  • Maintain and set standards for customer service. Assist manager with the completion of logs.
  • Developed special promotions to increase revenues.

Deli Lead

Oliver's Market
05.2019 - 11.2019
  • Greeted customers at counter to fulfill requests and answer questions.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
  • Learned other teammates' work tasks to train as backup.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Train new staff

Deli Cook

Oliver's Market
08.2018 - 05.2019
  • Restocked stations and supplies during slower periods between rushes.
  • Cleaned food preparation equipment, work areas and counters or tables.
  • Prepared ingredients and cooked food using standardized recipes and food preparation checklists.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Maintained energy and enthusiasm in fast-paced environment.

Host/Cashier

Graton Resort & Casino - Slice House/Tony's
05.2017 - 08.2018
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.

Kitchen Clerk

Oliver's Market
06.2015 - 12.2016
  • Prepared salads for orders.
  • Demonstrated knowledge of safe food handling and sanitation.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Assisted customers in locating food items.
  • Arranged food items in display cases and retail areas for purchase.

Customer Service/Food Preparation

Ulia's Delicatessen
04.2011 - 05.2014
  • Kept workstation and equipment clean, organized, sanitized and sufficiently stocked.
  • Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Organized and re-stocked various stations and self-service items.
  • Key holder
  • Shift lead

Education

High School Diploma -

Rancho Cotate High School
Rohnert Park, CA
06.2010

Skills

  • Sales Promotion
  • Inventory Accuracy
  • Assignment Schedules
  • Team Direction
  • Safe Work Practices
  • Compliance Requirements
  • Catering Support
  • Critical Thinking
  • Staff Training
  • Food Safety and Sanitation
  • Customer Service

Timeline

Assistant Deli Manager 1

Oliver's Market - Cotati
05.2021 - Current

Deli Assistant Manager 2

Oliver's Market
11.2019 - 05.2021

Deli Lead

Oliver's Market
05.2019 - 11.2019

Deli Cook

Oliver's Market
08.2018 - 05.2019

Host/Cashier

Graton Resort & Casino - Slice House/Tony's
05.2017 - 08.2018

Kitchen Clerk

Oliver's Market
06.2015 - 12.2016

Customer Service/Food Preparation

Ulia's Delicatessen
04.2011 - 05.2014

High School Diploma -

Rancho Cotate High School

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