Penny A. Punnett
Las Vegas,NV
Summary
As an experienced customer service and hospitality professional, I am looking for a professional and challenging environment that demands and encourages me to utilize and grow my knowledge of food safety protocols and service standards, ensuring high-quality customer interactions and satisfaction.
Overview
33
33
years of professional experience
Work History
Operations Fulfillment Coordinator
Assurance, Inc.
05.2020 - 05.2024
- Provide daily correspondence with each distribution team outlining and detailing expected tasks and fulfillment orders.
- Follow up with each shift team to ensure the completion of all tasks and orders were met within the allotted deadline.
- Create and provide detailed End-of-Day Shipment Guarantee reports.
- Work with teams to troubleshoot and resolve any issues that occur during shipping and distribution of orders.
- Oversaw a team of dedicated staff members who consistently met deadlines despite fluctuating workloads.
- Collaborated with various departments to develop cross-functional teams focused on improving overall business performance.
- Assisted in developing annual budgets for the fulfillment department, contributing to the financial success of the organization.
- Optimized shipping routes through careful analysis of carrier options, resulting in reduced transit times.
- Coordinated with sales and customer service teams to address any order discrepancies or issues promptly, resulting in improved customer satisfaction.
- Designed an effective returns process that minimized loss while maintaining customer satisfaction through prompt resolution of issues.
- Improved order processing efficiency by streamlining the fulfillment process and implementing time-saving strategies.
- Reduced turnaround time for orders by identifying bottlenecks in the fulfillment process and implementing solutions accordingly.
Bartender
Middle Town Tavern
09.2021 - 01.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Obtained cash bank and stocked service bar to prepare for operation.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Boosted beverage sales, designing and promoting range of signature cocktails.
Owner, Manager, Inn Keeper
The Vagabond Inn B&B
06.2014 - 04.2021
- Provided a clean, upscale, and tranquil environment for local and out of state guests.
- Proficiently scheduled and managed all reservations and financial transactions for the establishment.
- Planned, served, and set-up small and large party events.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Demonstrated attention to detail and awareness of environment and guests needs during high volume time slots.
- Executed end of night closing procedures, requirements, and reports.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed day-to-day business operations.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Warehouse Fiscal Clerk
U.S. Marine Corps
09.1991 - 02.1994
- Assisted in budget planning and monitoring, ensuring efficient allocation of resources.
- Ensured compliance with financial regulations through meticulous attention to detail in transaction processing.
- Facilitated prompt resolution of billing discrepancies by working closely with clients and other departments.
- Supported the development of annual budgets by supplying accurate historical data for forecasting purposes.
- Reviewed monthly inventory, deferred revenue and accounts receivable related to key balance sheet accounts.
- Maintained a high level of confidentiality, protecting sensitive financial information from unauthorized access or disclosure.
- Conducted comprehensive research on industry trends to inform strategic decision-making and financial planning efforts.
- Managed vendor relationships, negotiating favorable payment terms and resolving disputes as needed.
- Streamlined financial reporting processes for timely submission of data to management.
- Served as point-of-contact for internal and external auditors, providing necessary documentation and answering queries promptly.
- Gathered, summarized and analyzed significant amounts of transactional data to make reasonable conclusions and facilitate key accounting and business decisions.
- Developed, implemented and maintained internal standards, processes and routines based on group requirements.
- Expedited month-end closing activities through diligent preparation of journal entries and account reconciliations.
- Delivered monthly reviews to finance leadership to explain performance.
- Enhanced fiscal record-keeping by organizing and maintaining accurate files for all transactions.
- Strengthened internal controls by identifying weaknesses in existing systems and recommending improvements.
- Collaborated with team members to develop new fiscal policies and procedures, resulting in improved operational efficiency.
Education
Undergrad Student - Psychology and Criminology
Florida Community College
Jacksonville, Florida01.2004
Undergrad Student - Psychology and Criminology
Central Oklahoma College
Enid, Oklahoma01.1996
Skills
- Customer service
- Beverage preparation
- Food preparation
- Guest relations
Awards
Awarded Best in the Finger Lakes for Hospitality and Service as owner and manager of The Vagabond Inn Bed and Breakfast.
Successfully completed training in wine knowledge and service, as well as proper dining etiquette and service techniques. Received Letter of Achievement and Recognition for service to community while serving in the United States Military.
Received Letters of Recognition from the VFW, Marine Corps League and Rotary Club of Naples, New York for Volunteerism, Community Outreach and Team Work within the clubs themselves.
MILITARY HISTORY AND EXPERIENCE
- U.S. Military - Lance Corporal, United States Marine Corps
- September 9, 1991-February 1994
- Acquired and Maintained training in basic leadership, ethical and moral teamwork, weaponry, first aid, historical knowledge of Corps and Country, and performing, executing and problem solving under high stress situations.
- Learned and maintained occupational knowledge in Fiscal and Warehousing Supply.
- Advanced Leadership courses and ethical and sensitivity training.
- Demonstrated and performed in a lower leadership role as a fiscal and warehousing clerk.
- Cross trained in various military occupations including Food Services, Fitness and Recreational Services and Housing and Barracks Security.
- Inventoried and managed all incoming and outgoing of garrison property.
- Provided clear and direct communication between lower ranking Marines and Superior Ranks of the Military Command.
- Barracks and Housing Sargent (Temporary Billet Promotion) that was to oversee, inspect and secure all on-base resident Marines.
- Oversaw and directed the receiving and distribution of all garrison and fiscal property within the assigned battalion.
- Distributed, maintained and received all field equipment that was required by the assigned unit.
- Performed and executed basic military requirements that was directed by the Battalion and Unit Command.
Timeline
Bartender
Middle Town Tavern
09.2021 - 01.2023
Operations Fulfillment Coordinator
Assurance, Inc.
05.2020 - 05.2024
Owner, Manager, Inn Keeper
The Vagabond Inn B&B
06.2014 - 04.2021
Warehouse Fiscal Clerk
U.S. Marine Corps
09.1991 - 02.1994
Undergrad Student - Psychology and Criminology
Central Oklahoma College
Undergrad Student - Psychology and Criminology
Florida Community College
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