Penny Banaszak
Johannesburg,MI
Summary
Professional service with focus on member satisfaction and seamless service delivery. Experience in addressing member needs and ensuring positive interaction experience. Known for strong collaboration skills and adaptability to changing requirements. Reliable in supporting team efforts and maintaining high service standards.
Overview
22
22
years of professional experience
Work History
Member Service Representative
Awakon Federal Credit Union
01.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
Customer Service Representative
Munson Medical Center
01.2020 - 01.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Member Service Representative
Awakon Federal Credit Union
10.2014 - 01.2020
- Maintained strong knowledgebase of product options and sales promotions to better serve every customer.
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Assisted in maintaining accurate records by verifying and updating member account information.
- Deposit and withdraw money with accuracy for member transactions.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
Office Manager
Russell R Peters CO LLC
01.2004 - 10.2014
- Oversaw office financial management, including AP/AR and payroll administration.
- Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
- Managed office inventory and placed new supply orders.
Education
High School Diploma -
Gaylord High School/Voc. Bldg.
Gaylord, MI01.1985
Skills
- Cash handling accuracy
- Organization and efficiency
- Strong communication skills
- Dependable and reliable
- Banking and financial services background
- Effective team player
Timeline
Member Service Representative
Awakon Federal Credit Union
01.2024 - Current
Customer Service Representative
Munson Medical Center
01.2020 - 01.2024
Member Service Representative
Awakon Federal Credit Union
10.2014 - 01.2020
Office Manager
Russell R Peters CO LLC
01.2004 - 10.2014
High School Diploma -
Gaylord High School/Voc. Bldg.
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