Penny Bast
Cookeville,TN
Summary
Proactive and passionate customer service professional with over a decade of experience with face-to-face and phone interactions. Experience with data entry, tech support, collections, productivity suites, training, and maintaining documentation to meet regulatory requirements. Effective in conflict resolution skills, maintaining a positive attitude, listening, maintaining confidentiality, and extrapolating previous information to achieve success in new situations.
Overview
17
17
years of professional experience
Work History
Covid Screener/Production Worker
Cummins Filtration
01.2021 - Current
- Verified that employees and visitors were not experiencing active Covid-19 symptoms
- Assisted with directing drivers to correct dock area
- Translated screening questions into Spanish and Russian to facilitate proper screening for all visitors
- Maintained an overall scrap rate 1.4% below the requirement on individual subassembly work
Purchasing Clerk
International Specialty Supply
10.2013 - 03.2020
- Recommended procurement strategies and policies
- Built and developed relationships with key suppliers
- Ensured compliance with NSF, CE, and SQF programs
- Coordinated purchasing for multiple departments and projects
Fund Services Specialist
The Foundation at Cookeville Regional
09.2012 - 10.2013
- Drafted meeting agendas, supplied advance materials, and executed follow-up for meetings
- Organized files, developed spreadsheets, faxed reports, and scanned documents
- Increased revenue of the Anne Cameron Golf Classic by 50% over 3 years
Independent Contractor
Market Force
01.2009 - 10.2012
- Bid on and negotiated available opportunities
- Developed relationships with clients
- Maintained professional appearance and demeanor in all client settings
- Maintained detailed records for reporting
Meeting Coordination Intern/Office Clerk
Wisconsin Nurses Association
01.2007 - 06.2007
- Created marketing collateral for conferences
- Maintained and organized front desk and reception area
- Resolved A/V issues for conference speakers
- Managed multiple conference databases simultaneously
- Created reports based on attendee feedback
Education
Associate of Applied Science - Administrative Professional
Madison College
Madison, WI2012
Associate of Applied Science - Meeting and Event Management
Madison Area Technical College
Madison, WI2008
Skills
- Microsoft Office suite
- Compassionate communication
- Managing expectations
- Phone and email etiquette
- Meeting minutes
- Task prioritization
- Leadership
- Decision making
- Relationship building
Timeline
Covid Screener/Production Worker
Cummins Filtration
01.2021 - Current
Purchasing Clerk
International Specialty Supply
10.2013 - 03.2020
Fund Services Specialist
The Foundation at Cookeville Regional
09.2012 - 10.2013
Independent Contractor
Market Force
01.2009 - 10.2012
Meeting Coordination Intern/Office Clerk
Wisconsin Nurses Association
01.2007 - 06.2007
Associate of Applied Science - Administrative Professional
Madison College
Associate of Applied Science - Meeting and Event Management
Madison Area Technical College
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