Penny Beliles
Butler,IN
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
This document only contains pertinent experience to this position, but I am able to add that I was an Administrative Assistant for the Grabill Cabinet Company. In this position I was proactive with our Cabinetry dealers that were based across the country. Within this position I was highly organized and a very independent worker. I am also a hard worker and a team player. I can discuss these things further if needed.
Overview
14
14
years of professional experience
Work History
Case Facilitator
Northeastern Center Inc
Auburn, IN
01.2021 - Current
- Stayed current on community-based resources and services useful to patients.
- Educated clients about available community resources and how to access them effectively.
- Provided case management services, including coordinating with other agencies and organizations to ensure access to appropriate resources.
- Performed administrative duties such as scheduling appointments or maintaining client files.
- Assisted clients in developing independent living skills such as budgeting, housekeeping, problem solving, and decision making.
- Participated in staff meetings to discuss best practices for providing quality care.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Collaborated with clinical and administrative staff to meet patient needs.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Direct Support Professional
Easterseals Arc of Northeast Indiana
Fort Wayne, IN
01.2014 - 01.2016
- Accompanied individuals on outings to promote independence and integration into the community.
- Maintained clean and well-organized environment for client happiness and safety.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Advocated for disabled individuals to foster communication and self-expression and achieve goals.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Recorded client status progress and challenges in logbooks and reports.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Assisted individuals in development of social skills to become integrated in community.
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Followed care plan and directions to administer medications.
House Leader
Bethesda Group Homes
Fort Wayne, IN
01.2012 - 01.2014
- Enforced all policies regarding guests, noise levels and visitation hours.
- Conferred with medical personnel to understand backgrounds and needs of residents.
- Assisted in creating budgets for house events while adhering to established guidelines.
- Implemented behavior management strategies when needed in order to maintain a respectful living space.
- Monitored and supported other residents providing patient care.
- Conducted regular rounds to keep residents and areas safe and secure.
- Addressed any questions or complaints from residents in a timely manner.
- Chaperoned group-sponsored trips and social functions.
- Collaborated with other staff members to plan monthly social activities for residents.
- Supported and assisted patients in completion of daily living activities and distributed medications to geriatric residents.
- Administered, coordinated or recommended disciplinary and corrective actions.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
Home Health Aide
Angel Core
Fort Wayne, IN
01.2010 - 01.2012
- Maintained clean and well-organized environment for client happiness and safety.
- Assisted clients with bathing, dressing and incontinence care.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Assisted with client personal care needs to foster independence and well-being.
- Planned, prepared or served meals to patients according to prescribed diets.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Engaged patients in recreational activities such as reading books or playing games.
- Provided entertainment and companionship through conversation, reading, and board games.
- Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Helped client with medication self-administration.
- Administered medications as instructed by physician or nurse practitioner.
Education
Associate of Applied Science - Criminal Justice
ITT Technical Institute
Fort Wayne, IN05-2012
Skills
- Registration and Scheduling
- Calm and Effective Under Pressure
- Building Rapport and Credibility
- Communicating to Patients and Families
- Resolving Problems
- Documenting and Recording Information
- Caring and Empathetic
- Patient Confidentiality and Data Security
- Complaint Investigation
- Safety Monitoring
- Punctual and Hardworking
- Patient Documentation
References
References available upon request.
Timeline
Case Facilitator
Northeastern Center Inc
01.2021 - Current
Direct Support Professional
Easterseals Arc of Northeast Indiana
01.2014 - 01.2016
House Leader
Bethesda Group Homes
01.2012 - 01.2014
Home Health Aide
Angel Core
01.2010 - 01.2012
Associate of Applied Science - Criminal Justice
ITT Technical Institute
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