Penny Boldin
New Lenox,IL
Summary
Experienced Optician delivering exceptional service and assistance to customers. Helps in selecting appropriate eyewear and adjusts glasses to meet client needs. Focused and driven with strong attention to detail.
Overview
15
15
years of professional experience
Work History
Optician
Forzley Eye Clinic
08.2018 - Current
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
- Collaborated with optometrists to develop tailored vision care plans, addressing each patient''s unique visual needs.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Proven ability to learn quickly and adapt to new situations.
Optician
Kuhar Vision Care
04.2013 - 08.2018
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
- Collaborated with optometrists to develop tailored vision care plans, addressing each patient''s unique visual needs.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Aided in selection of eyeglass frames based on customer preferences.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
Optician
Vroegh Family Eyecare
06.2009 - 04.2013
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
- Collaborated with optometrists to develop tailored vision care plans, addressing each patient''s unique visual needs.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
Education
High School Diploma -
Reavis High School
Burbank, IL06.1982
Skills
- Patient History Documentation
- Data Verification
- Inventory Management
- Computer Skills
- Optical dispensing
- Customer Service
Accomplishments
In October, 2018, I spent a week in Minnesota learning about improving dispensing techniques, as well as the various lens options. Upon completion of the course, I received a Certificate of Completion from the Walman Dispensing Academy.
Timeline
Optician
Forzley Eye Clinic
08.2018 - Current
Optician
Kuhar Vision Care
04.2013 - 08.2018
Optician
Vroegh Family Eyecare
06.2009 - 04.2013
High School Diploma -
Reavis High School
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