Summary
Overview
Work History
Education
Skills
Timeline
Generic

Penny Briggs

North Adams,MI

Summary

Results-driven leader with a strong background in customer service management and employee training at The Home Depot Inc. Enhanced team productivity by mentoring cashiers and resolving customer disputes. Expertise in cash handling and time management, ensuring operational efficiency. Versatile in roles such as back-office bookkeeping and customer order specialist, promoting a collaborative workplace.

Overview

32
32
years of professional experience

Work History

Head Casier

The Home Depot Inc
10.2021 - Current
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
  • Taught employees fundamentals of register use, merchandise scanning and customer service.
  • Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.
  • Supported store initiatives related to loyalty programs or credit card applications, driving overall sales growth.
  • Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
  • Processed both cash and card purchases and returns.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.

Rural Mail Carrier

The United States Postal Service
12.1993 - 06.2015
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
  • Taught employees fundamentals of register use, merchandise scanning and customer service.
  • Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.
  • Supported store initiatives related to loyalty programs or credit card applications, driving overall sales growth.
  • Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
  • Processed both cash and card purchases and returns.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.

Education

Lincoln High School
Ypsilanti, MI

Skills

  • Customer service management
  • Time management
  • Store operations
  • Cash handling
  • Employee training
  • Order fulfillment
  • Dispute resolution

Timeline

Head Casier

The Home Depot Inc
10.2021 - Current

Rural Mail Carrier

The United States Postal Service
12.1993 - 06.2015

Lincoln High School

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Penny Briggs