Penny Bright
Customer Service
Kissimmee,FL
Summary
Experienced in handling high-volume customer needs, quickly assessing each customer and offering on-trend recommendations. Skilled at cutting hair and recommending optimal products to drive revenue. Diligent about keeping records accurate and schedules organized. Excellent organizational skills while paying attention to detail.
Professional with strong commitment to delivering exceptional customer service and achieving results. Adept at addressing customer needs and resolving issues efficiently. Reliable team player known for adaptability and effective communication skills. Proven track record in fostering collaborative environments and driving customer satisfaction.
Experienced with managing client relationships and addressing customer concerns efficiently. Utilizes effective communication and problem-solving skills to resolve issues promptly. Strong understanding of customer service principles and maintaining high satisfaction levels.
Overview
35
35
years of professional experience
Work History
CDC Plus Representative
Cdc/ APD Agency for Person with Disabilities
01.2018 - Current
- Established positive relationships with customers through effective communication techniques.
- Participated in training sessions designed to improve overall job performance.
- Demonstrated exceptional service skills by going above and beyond to satisfy customers on phone and in person.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Data Entry
- Payroll
Self Employed Services
Licensed Cosmetologist
02.2012 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Master Stylist
Hair Cuttery
04.2025 - 07.2025
- Designed personalized hairstyles to enhance client satisfaction and boost repeat business.
- Implemented effective time management strategies to reduce wait times for clients while maintaining quality service.
- Developed expertise in advanced cutting techniques, resulting in more precise and creative hairstyles for clients.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Developed loyal following of clients by providing high-quality services.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Increased revenue through effective customer service and inventory management.
- Answered phone calls and emails to schedule client appointments. Managed 30 incoming calls daily.
- Processed payments, entering sales in register for prompt customer service.
Customer Service Representative
JCPenney
02.1990 - 03.1994
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
Associate of Arts - Cosmetology Education
Orlando Beauty Institute
Orlando, FL02.2011
Skills
- Hair Coloring and Styling
- Customer Service
- Data Entry
- Sales and Upselling
- Friendly Communication
- Issue Resolution
- Social Skills
- Customer Support
- Customer Relations
- Data Entry Proficiency
- Client Services
- Sales Expertise
Timeline
Master Stylist
Hair Cuttery
04.2025 - 07.2025
CDC Plus Representative
Cdc/ APD Agency for Person with Disabilities
01.2018 - Current
Self Employed Services
Licensed Cosmetologist
02.2012 - Current
Customer Service Representative
JCPenney
02.1990 - 03.1994
Associate of Arts - Cosmetology Education
Orlando Beauty Institute
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