Penny Brown
Atlanta,GA
Summary
Dynamic case manager with proven expertise in case documentation, crisis intervention, and a positive attitude, honed at the Department of Family and Children Services. Excelled in developing comprehensive case plans and fostering client advocacy, achieving significant client outcomes. Skilled in Microsoft Excel and relationship building, I bring a results-driven approach to delivering high-quality social services. Dedicated candidate eager to leverage knowledge in social services and program development. Skilled in running social services initiatives and developing policies and procedures. Collaborative and committed to addressing social issues to improve quality of life in marginalized communities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Social Services Case Manager
Department Of Family And Children Services
2023.08 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Advocated for social and community service programs to increase awareness and funding.
- Researched best practices and developed strategies to improve program outcomes.
- Collaborated with community members to develop and implement service initiatives.
- Partnered with local organizations to expand access to social and community services.
- Monitored program performance and outcomes for successful delivery of services.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Developed and implemented safety plans for clients at risk of harm to provide protection.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect as mandated by law.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
Case Manager Intern
MUST MINISTRIES YOUTH SERVICES
2022.08 - 2023.05
- Conducted thorough evaluations of client progress, adjusting case plans as needed to maximize success.
- Streamlined case management processes by implementing efficient tracking systems for documentation and reporting purposes.
- Identified community resources for clients, connecting them with essential services such as housing, healthcare, and employment opportunities.
- Improved client outcomes by conducting comprehensive assessments and developing individualized case plans.
- Participated in ongoing professional development activities to stay current on best practices in case management.
- Contributed to a positive work environment by fostering open communication among team members and actively participating in training sessions.
- Demonstrated commitment to continuous improvement by actively seeking feedback on performance and adjusting practices accordingly.
- Facilitated group sessions to address common challenges faced by clients during their transition process.
- Supported program evaluation efforts by gathering data on key performance indicators related to client outcomes.
- Advocated on behalf of clients during court proceedings, presenting well-researched recommendations for appropriate interventions or services.
- Provided crisis intervention support when necessary, deescalating tense situations and connecting clients with appropriate resources for assistance.
- Assisted in the development of agency policies and procedures, ensuring compliance with federal, state, and local regulations.
- Managed a diverse caseload while maintaining organized records and effectively prioritizing tasks for optimal results.
- Monitored progress towards service plan goals.
- Facilitated communication between clients and other service providers.
- Developed and maintained relationships with community organizations and agencies.
- Developed and maintained accurate records of programs and services.
- Spoke with senior citizen groups to expand community engagement and program outreach.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Collaborated with various stakeholders to promote social services.
- Provided support to social service clients in navigating available resources.
- Developed and implemented strategies to enhance quality of social services.
Special Education Paraprofessional
Cobb County School District
2016.07 - 2022.05
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Maintained positive attitude and affirmatively communicated with each student.
- Offered student support through special accommodations, extra assistance, and assessments.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Supported students with various disabilities through one-on-one tutoring sessions, improving their understanding of course materials and concepts.
- Oversaw class of students in absence of instructor.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Enhanced students'' learning experiences by implementing individualized educational plans and adapting teaching methods for special needs students.
- Partnered with speech therapists, occupational therapists, and other related service providers to ensure comprehensive support for each individual student''s growth and progress.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Collaborated with multidisciplinary teams to develop comprehensive support strategies for each student, contributing to improved academic performance.
- Facilitated social skills development through targeted group activities, promoting positive peer relationships and increased self-confidence among special education students.
- Encouraged students to participate in school activities and programs to promote well-roundedness and increase confidence.
- Implemented evidence-based instructional strategies tailored to each student''s unique learning style, promoting greater comprehension across subject areas.
- Provided necessary accommodations for testing situations, ensuring fair opportunities for all students to demonstrate their knowledge and skills.
- Alerted instructor to student behavior or issues requiring intervention.
- Served as a liaison between general education teachers and special education professionals, fostering collaborative relationships that benefitted all students involved.
- Maintained accurate records of student progress, enabling timely communication with parents and other stakeholders regarding individual achievements and areas needing improvement.
- Promoted a culture of inclusion within the school community by modeling respectful interactions and encouraging open communication among all stakeholders involved in the education of special needs students.
- Utilized assistive technology tools strategically in order to facilitate increased independence among students with diverse learning needs.
- Assisted in the organization of field trips and extracurricular events that offered valuable real-world experiences for special education students, fostering skill-building opportunities outside the classroom setting.
- Contributed to successful transitions between grade levels by collaborating closely with incoming teachers about each student''s specific strengths, challenges, and support requirements.
- Responded to emergency situations to resolve immediate safety concerns or direct appropriate personnel for resolution.
- Helped feeding and daily living skills to support physical and emotional well-being.
- Worked with students to promote learning and pro-social development.
- Kept open and frequent communication with families to provide regular updates on child's academic progress and individualized needs.
Education
Masters in Social Work
Valdosta State University
Valdosta, GA05.2024
Skills
- Case Management
- Case Documentation
- Organization and Multitasking
- Documentation And Reporting
- Relationship Building
- Decision-Making
- Conflict Resolution
- Client Advocacy
- Case Planning
- Documentation proficiency
- Crisis Intervention
- Case Management Tracking
- Home Visits and Inspections
- Needs Assessment
- Intervention Plans
- Individualized counseling
- Proficient in Microsoft Excel, SHNES, GA GAteway, and Word
Affiliations
- Sigma Gamma Rho Sorority, INC.
Certification
- Certified Trauma-Informed Practice- Behavior Health Springboard
Timeline
Social Services Case Manager
Department Of Family And Children Services
2023.08 - Current
Case Manager Intern
MUST MINISTRIES YOUTH SERVICES
2022.08 - 2023.05
Special Education Paraprofessional
Cobb County School District
2016.07 - 2022.05
Masters in Social Work
Valdosta State University
- Certified Trauma-Informed Practice- Behavior Health Springboard
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