PENNY BURNS
LaGrange,GA
Summary
Dedicated Aviation professional with over 25 years of meeting or exceeding company goals, by utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges, to best enhance the organizational brand. Yellow belt in Lean Six Sigma Continuous Improvement, working closely with various departments including Production, Engineering, Sales, Customer Service, Purchasing, Management and Logistics to resolve challenges that arise to better serve internal and external customers.
Industrious Buyer adept at keeping costs under control while optimizing inventory for usage needs. Well-versed in planning and executing daily and special inventory buys.
Overview
35
35
years of professional experience
1
1
Certification
Work History
OPERATION/TACTICAL BUYER
Fokker Services Americas
05.2017 - Current
- Slashed outside repair cost by 40% by identifying lowest cost suppliers offering quality repairs and delivery reliability for 20k parts.
- Participated in daily production meetings by providing valuable input and up-to-date status for all outside repairs.
- Proactively and assertively holds suppliers accountable to quality, schedule, and cost.
- Spearheaded a design team to create a parts system to facilitate customer release and inventory processing.
- Developed relationships with suppliers at all levels of management, working closely to enhance our partnership.
- Managed sourcing of 20,000-line items for outside repair and over 100,000 piece part line items.
- Tracked placed orders to identify and resolve problems impacting on-time delivery.
- Evaluated proposals, negotiated prices, and monitored supplier performance against contract terms.
- Requisitioned materials to restock inventory and obtain goods for repair and service production.
- Facilitated collaboration between CSR’s, production, warehouse, and technical personnel to meet procurement needs.
- Evaluated technical drawings for use by technicians to determine which shop to source repairs.
- Provided account oversight, validating practices, and verifying contract compliance.
- Researched and compiled information on a variety of planning issues from multiple sources, prepared thorough reports, and presented findings to Management Team, Production, Engineering, Quality, and Customer Service in daily production meetings.
- Designed, developed, and trained team members on expedite order program to retrieve supply quicker to accommodate demands.
- Performed effectively in the self-directed work environment, managing day-to-day operations and decisions.
ACCOUNT MANAGER
Wencor Group
05.2016 - 05.2017
- Exceeded monthly sales goals every month
ACCOUNT MANAGEMENT SPECIALIST
Avio Diepen
04.2012 - 05.2016
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Managed over 50 intake orders daily.
SALES/CUSTOMER SUPPORT MANAGER
Precision Electronics, LLC
08.1990 - 05.2010
- Hired, supervised, and coached 10 employees on sales and customer solutions strategies to optimize performance.
- Monitored arrivals and prioritized inbound shipments with the transportation department.
- Sourced, purchased, and scheduled movement of raw materials and finished goods in support of operational needs.
- Increased sales by 20% year over year.
- Established strong relationships with customers to obtain repeat and increased business.
- Developed and maintained strategic operational processes, streamlining customer experience, and adding value to the company.
- Organized promotional events and interacted with community to increase sales volume.
- Built relationships with customers and community to establish long-term business growth.
- Investigated and integrated new strategies to expand business operations and grow customer base.
- Facilitated business by implementing practical networking techniques.
Education
Associates Degree - Accounting and Finance
Clayton State University
Morrow, GaSkills
- Market Researching
- Microsoft Word/Excel
- Sales/Customer Service Solutions
- Purchasing expertise
- Pricing negotiations
- Purchasing strategy
- Multi-tasking strength
- Customer service
- Supplier relationship management
- Continuous process improvements
- Verbal and written communication
- Inventory monitoring
- Relationship building
- Purchase order management
- Recordkeeping skills
- Vendor relations
- Cost control
- Pricing analysis
- Demand forecasting
Certification
- Yellow Belt Lean Six Sigma Continuous Improvement, Fokker Services Americas, 01/01/20
- Excel I & Excel II Training, 01/01/16
Timeline
OPERATION/TACTICAL BUYER
Fokker Services Americas
05.2017 - Current
ACCOUNT MANAGER
Wencor Group
05.2016 - 05.2017
ACCOUNT MANAGEMENT SPECIALIST
Avio Diepen
04.2012 - 05.2016
SALES/CUSTOMER SUPPORT MANAGER
Precision Electronics, LLC
08.1990 - 05.2010
Associates Degree - Accounting and Finance
Clayton State University
Similar Profiles
Ryan AndersonRyan Anderson
Customer Account Manager at Fokker Services AmericasCustomer Account Manager at Fokker Services Americas
NIK ABDULMUBIN NIK DZULKIFLINIK ABDULMUBIN NIK DZULKIFLI
Aircraft Technician at Fokker Services AsiaAircraft Technician at Fokker Services Asia
Jesse MorleyJesse Morley
Electromechanics Technician at Fokker ServicesElectromechanics Technician at Fokker Services
D'Anthony AveryD'Anthony Avery
Machine Operator at M+A MattingMachine Operator at M+A Matting
Jabrika HurstonJabrika Hurston
Adult Caregiver at Private HomeAdult Caregiver at Private Home