Penny L. Burrows
Salem
Summary
I am looking for a company or position that will utilize my leadership and organizational skills. I have proven abilities in creative problem-solving solutions, communication, and follow-through to provide excellent products and customer satisfaction. I am a self-motivated Customer Service Representative recognized for multitasking numerous requests to handle direct and escalated customer requirements. Excellent communication and problem-solving abilities.
Overview
22
22
years of professional experience
Work History
Customer Service Lead
WinCo Foods
Independence
09.2015 - 10.2025
- Restocking and merchandising.
- Managed daily operations of the customer service department for optimal efficiency.
- Resolved customer inquiries and complaints with empathy and professionalism.
- Trained new staff on effective customer interaction techniques and company policies.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Inventory Specialist
Good Samaritan Regional Medical Center
Corvallis
11.2003 - 09.2014
- Management of implants and surgical instruments for 10 surgical suites and 10+ outside clinics.
- Ordering of medical supplies and instruments, department support in decontamination, prep, sterilization of supplies and equipment.
- Coordinated supply orders with vendors for timely delivery.
- Tracked and recorded inventory movements using specialized software.
- Collaborated with departments to fulfill supply requests efficiently.
- Participated in physical inventory counts to keep information accurate and current.
- Utilized barcode scanners to quickly update inventories in the system.
- Responded promptly to requests from customers regarding product availability.
- Coordinated receipt of incoming materials and verified accuracy of items received.
Education
Culinary Art Degree - Culinary Arts
Western Culinary Inst. ACFEI
Portland, OR06-1991
G.E.D. -
Chemeketa Com. College
Salem, OR01.1981
Skills
- Sales
- Training and development
- Cash handling
- Employee scheduling
- Leadership
- Organization
- Problem solving
- Teamwork
- Inventory control
- Customer service excellence
Timeline
Customer Service Lead
WinCo Foods
09.2015 - 10.2025
Inventory Specialist
Good Samaritan Regional Medical Center
11.2003 - 09.2014
Culinary Art Degree - Culinary Arts
Western Culinary Inst. ACFEI
G.E.D. -
Chemeketa Com. College