Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

PENNY BUSBY

Daphne

Summary

Professional with solid background in management and operations, ready to excel in leadership. Known for strong team collaboration, adaptability, and achieving tangible results. Skilled in strategic planning, staff development, and operational efficiency. Trusted for reliability and effective problem-solving in dynamic environments.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Assistant General Manager

M.Shack
12.2022 - 02.2025


  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
  • Assisted in the recruitment and hiring process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
  • Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
  • Managed employee reviews, training, and schedules.
  • Led team to achieve record-high customer satisfaction scores through dedicated service and attention to detail.
  • Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Owner/Operator

Busby Horse Ranch
04.2013 - 01.2022


  • Maintained the care of horses.
  • Created and monitored promotional approaches to increase sales and profit levels.
  • Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Prepared vendor invoices and processed incoming payments.

Manager/Assistant Manager

Multifamily Management, Inc
01.2010 - 06.2012


  • Performed diverse administrative duties, including mailing late payment and renewal notices, scheduling turning of apartments,
  • Audited files for multiple properties to maintain quality assurance with company policies and procedures.
  • Planned and managed special events to enhance tenant involvement/feedback and increase retention rates
  • Consistently achieved company goal for 95% to 100% occupancy.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Conducted move-out and move-in inspections to determine charges for damages and market readiness.
  • Managed property financial records by collecting rent from tenants and reconciling monthly accounts payable and receivable.
  • Prepared and processed lease and rental applications using Rentroll.
  • Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
  • Communicated effectively with owners, residents and on-site associates.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Maintained constant balance and accounting of property petty cash account.

Education

Communications

University of South Alabama
Mobile, AL
2000

Skills

  • Managing Operations and Efficiency
  • Managing Employee Relations
  • Team leadership expertise
  • Food safety and sanitation
  • Business growth initiatives
  • Proficient in Point-of-Sale and Toast
  • Performance evaluation and monitoring
  • Staff scheduling
  • Relationship building
  • Training management
  • Payroll administration and timekeeping
  • Inventory tracking and management
  • Teamwork and collaboration
  • Customer retention

Certification

ServSafe Food Protection Manager Certification and Tips 360 training

Timeline

Assistant General Manager

M.Shack
12.2022 - 02.2025

Owner/Operator

Busby Horse Ranch
04.2013 - 01.2022

Manager/Assistant Manager

Multifamily Management, Inc
01.2010 - 06.2012

Communications

University of South Alabama

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