Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
AssistantManager
Penny Campbell
Open To Work

Penny Campbell

Kingston Springs,TN

Summary

Experienced and resourceful Sales Support Manager with a proven track record of optimizing sales operations, enhancing team productivity, and delivering exceptional client service. Skilled in preparing cost proposals, coordinating pilots and implementations, and managing logistics for trade shows and industry events. Adept at supporting sales teams through comprehensive administrative functions, including expense management, onboarding, and CRM coordination. Recognized for building strong customer relationships, streamlining workflows, and ensuring timely execution of sales initiatives. Brings a proactive mindset, keen attention to detail, and a collaborative approach to driving business growth and operational excellence.

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Overview

29
29
years of professional experience

Work History

On site Logistics Coordinator

HLC Lighting LLC
04.2023 - Current
  • Coordinated delivery and staging of equipment and supplies to guarantee job site readiness
  • Provided hands-on support to installation team and resolved on-site challenges
  • Maintained clean and organized work environments to uphold safety and professionalism
  • Managed bookkeeping tasks, tracked expenses, and maintained accurate financial records for project budgeting
  • Family-owned business specializing in permanent holiday lighting.

Manager, Sales Support

Houghton Mifflin Harcourt (HMH)
08.2008 - 10.2025
  • Led a team of employees, providing guidance and support to drive efficient operations
  • Oversaw daily workflows and maximized resource utilization
  • Developed and implemented strategies to improve productivity and streamline processes
  • Built strong relationships with key stakeholders to foster partnerships
  • Managed the hiring process, including interviews and selection based on qualifications and cultural fit
  • Provided administrative support to sales teams, including the preparation of cost proposals and coordination of samples, pilots and implementations
  • Generated and analyzed weekly and monthly reports to identify performance improvement opportunities
  • Conducted regular check-ins to ensure service level agreements were consistently met
  • Increased employee engagement scores from 4.2 to 4.8
  • Served as a trusted change management agent through multiple mergers, acquisitions, and departmental transitions

Sales Support Representative

Houghton Mifflin Harcourt (HMH)
08.1996 - 08.2008
  • Prepared cost proposals and coordinated samples, pilots, and implementations
  • Delivered comprehensive administrative support to the sales team, including credit card expenses management and reporting
  • Managed logistics for trade shows and industry conferences, including booth space and arranging timely shipments
  • Facilitated onboarding for new sales representatives through training sessions and resource coordination
  • Facilitated communication between sales teams and clients to enhance customer satisfaction.

Customer Service Representative-Library Services

Houghton Mifflin Harcourt (HMH)
08.1996 - 08.1998
  • Guided customers through product selection, order placement, and shipment tracking to guarantee accurate and timely delivery
  • Fostered strong customer relationships through active listening, empathy, and responsive communication
  • Handled a high volume of incoming calls and emails, consistently meeting or exceeding departmental response benchmarks
  • Managed inventory and procurement of barcode labels, card kits, and spine labels to support operational efficiency

Education

Master of Arts - Library and Information Science

The University of Texas at Austin
Austin, TX
05.1996

Bachelor of Arts - English

University of Wisconsin-Whitewater
Whitewater, WI
05.1991

Skills

  • SAP
  • Organizational skills
  • Microsoft Outlook
  • Attention to detail
  • Salesforce
  • Team management
  • Microsoft Office
  • Problem-solving
  • Decision-making
  • Customer service

Work Preference

Job Search Status

Open to work

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid

Salary Range

$75000/yr - $200000/yr

Timeline

On site Logistics Coordinator

HLC Lighting LLC
04.2023 - Current

Manager, Sales Support

Houghton Mifflin Harcourt (HMH)
08.2008 - 10.2025

Sales Support Representative

Houghton Mifflin Harcourt (HMH)
08.1996 - 08.2008

Customer Service Representative-Library Services

Houghton Mifflin Harcourt (HMH)
08.1996 - 08.1998

Bachelor of Arts - English

University of Wisconsin-Whitewater

Master of Arts - Library and Information Science

The University of Texas at Austin