Summary
Dynamic and detail-oriented professional with extensive experience at WinCo Foods, excelling in shipping and receiving. Proven track record in optimizing warehouse organization and enhancing vendor communication. Skilled in invoice verification and committed to safety compliance, fostering a reliable and efficient work environment. Strong verbal communication abilities complement a proactive approach to problem-solving.
Overview
33
33
years of professional experience
Work History
Receiving Clerk
WinCo Foods
04.2018 - 05.2025
- Managed receiving processes, ensuring accurate documentation and compliance with company standards.
- Oversaw inventory control, reducing discrepancies through systematic checks and timely reporting.
- Trained new staff on receiving protocols and safety regulations, enhancing team efficiency.
- Implemented process improvements that streamlined workflows and minimized receiving delays.
- Coordinated with vendors to resolve discrepancies, maintaining strong supplier relationships.
- Utilized warehouse management systems for tracking shipments, improving accuracy of inventory records.
- Conducted regular audits of received goods to ensure quality standards were met consistently.
- Led initiatives focused on optimizing storage solutions, maximizing available warehouse space efficiently.
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
- Regularly reviewed invoices and double-checked orders.
- Unloaded pallets and deliveries and organized products in warehouse.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Complied with safety regulations during all receiving tasks, reducing workplace accidents and injuries effectively.
- Optimized storage space utilization by arranging received items strategically within designated areas of the warehouse.
- Assisted in inventory control efforts by participating in routine cycle counts, ensuring accurate stock levels at all times.
- Double-checked cargo inventories and documentation for accuracy.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Properly labeled and stored goods in safe area to provide identification and avoid losses.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Maintained accurate inventory records through diligent data entry, updating, and filing.
- Monitored and managed stock levels of goods to verify availability of products.
- Increased warehouse productivity by training new staff members on Receiving Clerk duties and best practices.
- Sustained a clean work environment by adhering to housekeeping standards when handling merchandise deliveries daily.
- Improved supplier relations by communicating professionally with vendors about order discrepancies and required adjustments.
- Unloaded and unpacked incoming shipments to facilitate orders and verify accuracy of contents.
- Reduced errors and discrepancies by meticulously verifying shipment contents against purchase orders and invoices.
Customer Service Representative/Grocery Checker
Leprekon Harvest Foods
08.2012 - 09.2018
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume call traffic while maintaining quality service standards.
- Trained new staff on company policies and customer service protocols.
- Streamlined order processing procedures to enhance efficiency.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Cross-trained and backed up other customer service managers.
- Scanned and processed customer purchases efficiently to ensure accurate transactions.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Collaborated with team members to streamline checkout processes, reducing wait times for customers.
- Trained new employees on operational procedures and best practices for efficient service delivery.
- Maintained a safe shopping environment by promptly addressing spills or other hazards on the sales floor.
- Supported front-end operations during busy periods by assisting with bagging groceries or directing traffic as needed.
- Demonstrated flexibility in work schedule by covering shifts as needed or staying late to complete necessary tasks when required.
- Stocked shelves and organized merchandise displays for easy retrieval.
Grocery Checker
Safeway
06.1992 - 10.2016
- Ensured accurate scanning and pricing of grocery items to optimize customer transactions.
- Maintained cleanliness and organization of checkout area, enhancing overall shopping experience.
- Assisted customers with product inquiries, providing knowledgeable support and service.
- Collaborated with team members to streamline checkout processes during peak hours.
Education
High School Diploma -
Skills
- Shipping and receiving
- Warehouse organization
- Invoice verification
- Vendor communication
- Safety and compliance
- Punctual and reliable
- Warehouse safety
- US Driver's license
- Verbal and written communication
- Vendor coordination
- Forklift operation
- Pallet jack use
Timeline
Receiving Clerk - WinCo Foods
04.2018 - 05.2025
Customer Service Representative/Grocery Checker - Leprekon Harvest Foods
08.2012 - 09.2018
Grocery Checker - Safeway
06.1992 - 10.2016
Moses Lake High School - High School Diploma,