Summary
Work History
Education
Skills
Timeline
Generic

Penny Carroll

Owenton,KY

Summary

Communicative Front Desk Associate with 20 years of experience maintaining high level of hospitality, professionalism and business etiquette. Attentive individual committed to thoroughly listening to guests requests or concerns and addressing with prompt responses. Dependable and punctual collaborator commended for consistently arriving to work prepared and on time.

Work History

Front Desk Associate

Frankfort Eye Center
Frankfort, KY
02/26/24 - Current
  • Greeted patients upon arrival and provided excellent customer service.
  • Assisted with the check-in process for patients by verifying all information.
  • Processed patients payments through cash or credit card machines in an accurate manner.
  • Handled various administrative tasks such as filing paperwork, entering data into computer systems, photocopying documents.
  • Answered phones, booked appointments, and responded to inquiries from customers.
  • Maintained daily records of all transactions, including payments and cancellations.

Front Desk Associate

Dr Black's Eye Associates
Frankfort, KY
09/01/04 - 02/23/24
  • Greeted patients upon arrival and provided excellent customer service.
  • Answered phones, booked appointments and responded to inquiries from customers.
  • Maintained daily records of all transactions, including payments and cancellations.
  • Assisted with the check-in process for patients by verifying information, and getting them ready for the technician.
  • Processed guest payments through cash, check or credit card machines in an accurate manner.
  • Conducted routine inspections of front desk area to ensure cleanliness and neatness at all times.
  • Handled various administrative tasks such as filing paperwork, entering data into computer systems, photocopying documents.
  • Sorted incoming mail and distributed it accordingly throughout the facility.
  • Performed nightly audit of cash, checks and credit cards to verify accuracy of funds on hand.
  • Resolved customer complaints in a professional manner while maintaining high standards of service quality.
  • Maintained inventory levels of office supplies needed for front desk operations.
  • Reconciled accounts receivable reports on a weekly basis.

Education

High School Diploma -

Owen County High School
Owenton, KY
06-1984

Skills

  • Hospitality services
  • Multi-Line Phone Systems
  • Office Administration
  • Information Protection
  • Administrative Skills
  • Administrative Support
  • Cash Handling
  • Scheduling
  • Drawer balancing
  • Problem-solving skills
  • Mail handling
  • Scheduling appointments

Timeline

Front Desk Associate

Frankfort Eye Center
02/26/24 - Current

Front Desk Associate

Dr Black's Eye Associates
09/01/04 - 02/23/24

High School Diploma -

Owen County High School

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Penny Carroll