Penny Closs
Hannibal,MO
Summary
Problem-solving assistant project manager skilled in completing multiple tasks simultaneously and working with different personalities. Promoting exceptional skills in documentation and reporting. Versed in project management tools, software and methodologies.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Associate Project Manager
01.2023 - 10.2024
- Worked directly with customer over project needs
- Worked with customers to resolve their documentation needs
- Created final documentation packets for customers
- Worked with Purchasing team to order materials
- Lead Documentation Team
- 5 Direct Reports
- Collaborated with cross-functional teams to develop innovative solutions that met customer needs.
- Created Progressive Billing in main system
- Interacted with Credit Team
- Created and Invoiced Customers
- Interacted with Sales Team
- Worked with support teams to resolve issues with product
- Worked directly with cell teams to meet customer expectations
- Interacted with Sales Team
Senior Project Coordinator
Watlow Electric Manufacturing
02.2019 - 01.2023
- Acted as Liaison between Operations and Account Managers
- Worked with support teams to resolve issues with product
- Worked directly with cell teams to meet customer expectations
- Interacted with Sales Team
- Tracked and reported progress of order
- Traveled to St. Louis, Mo and Houston, Tx facilities to help coordinate a cohesive relationship between the interactive teams
- Coordinated with stakeholders to ensure successful implementation of projects.
- Arranged Freight collections with Customers or Freight Foward Companies
- Filed for ITN# for Exports
Production Team Leader II
Watlow Electric Manufacturing
Hannibal, MO
09.2017 - 02.2019
- Generated and developed PTL's and leads to become lean leaders
- Trained, coached and mentored team members to ensure customer requirements are met
- Worked with support teams to resolve issues with product
- Oversaw FFC departments
- Completed a CI rotation as a senior facilitator
- Acted as interim Manufacturing Manager
- 35 direct reports
- 2 Production Team Leaders indirect reports
Production Team Leader I
Watlow Electric Manufacturing
Hannibal, MO
10.2012 - 09.2017
- Generated and developed leads to become lean leaders
- Trained, coached and mentored team members to ensure customer requirements are met
- Worked with support teams to resolve issues with product
- Oversaw FFC departments
- Completed a CI rotation as a senior facilitator
- Completed silver certificate
- 35 direct reports
Lead Operator
Watlow Electric Manufacturing
01.2006 - 10.2012
- Maintained quality with a hands-on management style
- Worked with support teams to resolve issues with product
- Worked directly with cell teams to manage flow and meet customer expectations
- Completed CI rotation as a technician
- Completed Bronze certification
- Backed up PTL as needed
Operator
Watlow Electric Manufacturing
12.2002 - 01.2006
- Completed work according to schedule and helped struggling team members
- Assessed materials, parts and final products for quality, and removed defects
- Performed basic machine set up
- Followed standards and procedures to maintain safe work environment
- Inspected machine parts for conformance to product specifications
- Informed supervisors when machines needed major service
- Operated equipment
- Backed up Lead Operator as needed
Load Coordinator
White Star Laundry
Hannibal, MO
10.2001 - 10.2002
- Worked directly with delivery drivers to prepare their loads for next day delivery
Education
Business Management Courses -
John Wood Community College
Quincy, Illinois01.2019
Business Management Courses -
Moberly Area Community College
Hannibal, MO01.2018
High School Diploma -
Hannibal Sr. High School
Hannibal, MO01.1983
Skills
- Teamwork and collaboration
- Efficient multi-tasker
- Verbal and written communication
- Deadline-oriented
- Customer service-oriented
- Effective leader
- Conflict resolution
- Coaching and mentoring
- Project planning and management
- Project Reporting
- Milestone management
- Root Cause Analysis
- Excel
- Adobe
- Microsoft Outlook
- Smartsheet
- Jira
- Microsoft Teams
- Understanding Incoterms
References
- Jayson Giffen, Westwood Professional Services, 314-619-8399
- Teresa Wortley, Aspeq, 573-406-7731
- Richard Gilmore, Watlow, 808-782-3850
- Pam Wagner, Watlow, 713-471-2397
Leadership Experience
20 years of experience
Certification
Silver Certified in Lean Manufacturing
Completed Understanding Incoterms Course
Completed Training within Industry courses
Timeline
Associate Project Manager
01.2023 - 10.2024
Senior Project Coordinator
Watlow Electric Manufacturing
02.2019 - 01.2023
Production Team Leader II
Watlow Electric Manufacturing
09.2017 - 02.2019
Production Team Leader I
Watlow Electric Manufacturing
10.2012 - 09.2017
Lead Operator
Watlow Electric Manufacturing
01.2006 - 10.2012
Operator
Watlow Electric Manufacturing
12.2002 - 01.2006
Load Coordinator
White Star Laundry
10.2001 - 10.2002
Business Management Courses -
John Wood Community College
Business Management Courses -
Moberly Area Community College
High School Diploma -
Hannibal Sr. High School
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