Penny Collier
Fairfield,Iowa
Summary
Adept at training to improve employee relations, increase understanding of legal requirements and effectively motivate employees and strengthen relationships at all levels. Articulate, inspiring and hands-on leader with strengths in program management, process improvement and data analytics. Forward-thinking, results-driven and focused on facilitating relationships and collaboration between diverse employees and departments in order to accomplish common goals.
Overview
25
25
years of professional experience
Work History
Administrator
SunnyBrook Home Care Inc.
08.2017 - 03.2023
- Directed overall operation of agency’s programs for all aspects of compliance, leadership, marketing and profitability. Contributed to growth and development by being a strong advocate for home health, and services within the medical community. Kept the agency abreast of local, state and national trends.
- Exceptional critical thinking and analytical skills.
- Answered employee questions, interpreted contracts and resolved issues.
- Promoted harmonious working climate to boost morale and productivity.
- Promoted employee welfare by maintaining proper protocols throughout investigations and disciplinary procedures.
- Ensured staff development through onboarding and orientation to include employee handbook, HR policy and procedures, FMLA, FLSA, ADA, EEO/AA
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Maintained personnel records and updated internal databases to support document management.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Identified nurses' and staff training needs and devised training programs to close gaps.
- Reviewed staffing patterns, quantities and nursing units' census to meet resident needs and budgetary controls.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Supported coordination of benefits open enrollment activities and process.
President/CEO
Midwest Case Management Inc
05.2015 - 08.2017
- Started a new, State accredited social work agency with a 97% regulation compliance score.
- Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Spearheaded development and implementation of distributed organizational structure to increase efficiency.
- Established innovative policies to improve organizational performance and increase customer satisfaction.
- Developed and implemented comprehensive risk management programs to mitigate potential liabilities.
Quality Assurance Resources Supervisor
Southeast Iowa Case Management Inc.
01.2001 - 05.2015
- Evaluated employee performance and coached and trained to improve weak areas.
- Trained all new social workers/case managers on job roles and functions providing feedback and coaching.
- Interpreted state and federal regulations to implement within agency.
- Devised and implemented processes and procedures to streamline operations.
- Developed effective improvement plans in alignment with goals and specifications.
- Oversaw curriculum development and implementation in alignment with best practices.
- Identified and recommended staff for key positions and departments.
- Developed individualized training plans to achieve staff readiness.
Targeted Case Manager
Southeast Iowa Case Management Inc.
08.1998 - 01.2001
- Informed program participants of community resources, mental health counseling and job placement services.
- Updated electronic health records with accurate patient information on participant visits.
- Adhered to strict confidentiality guidelines to protect participant information.
- Conducted assessments of participants to determine personal strengths, accomplishments and challenges in order to develop customized programs.
- Developed and implemented comprehensive case management plans to address client needs and goals.
Education
Bachelor of Arts - Education
Buena Vista University
Storm Lake, IA05.1993
Skills
- Policy Writing
- Employee Supervision
- New Hire Onboarding
- Project Management
- Relationship Development
- Operations Oversight
- Personable and Approachable
- Team Building and Leadership
- Operations Management
- Procedure Implementation
- Data Confidentiality
- Resourceful and Analytical
- Personnel Management
- Compensation Structuring
Timeline
Administrator
SunnyBrook Home Care Inc.
08.2017 - 03.2023
President/CEO
Midwest Case Management Inc
05.2015 - 08.2017
Quality Assurance Resources Supervisor
Southeast Iowa Case Management Inc.
01.2001 - 05.2015
Targeted Case Manager
Southeast Iowa Case Management Inc.
08.1998 - 01.2001
Bachelor of Arts - Education
Buena Vista University
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