Summary
Overview
Work History
Education
Skills
Timeline
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Penny Cooper

La Vergne,Tennessee

Summary

Organized team leader builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Overview

21
21
years of professional experience

Work History

Team Lead

Fedex Supply Chain
06.2021 - Current
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Trained new team members by relaying information on company procedures and safety requirements.

Computer Tech 1

Fedex Supply Chain
09.2010 - 06.2021
  • Used up to 50 pounds of force to lift, carry, push, pull or move objects.
  • Linked computers to network and peripheral equipment.
  • Performed troubleshooting to correct computer hardware and software malfunctions.
  • Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
  • Performed routine maintenance on computer systems, ensuring optimal performance and extending the life of equipment.
  • Used diagnostic tools to identify hardware failures and replace non-functional components.

QA Lead

Fedex Supply Chain
06.2008 - 09.2010
  • Mentored junior team members, fostering growth and enhancing team performance.
  • Conducted root cause analysis on recurring defects, implementing preventative measures to reduce future occurrences.
  • Led cross-functional teams to ensure seamless collaboration in achieving project goals.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.

Quality Assurance Analyst

Fedex Supply Chain
06.2007 - 06.2008
  • Reported progress, and results to my team lead.
  • Ensured customer satisfaction by verifying that products met specifications and functioned as intended before release.

Temp Worker

Aerotek
02.2007 - 06.2007
  • Contributed positively to workplace morale by maintaining a professional and positive attitude in all temporary assignments.
  • Served as a reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp jobs.
  • Learned semi-skilled and advanced work by shadowing experienced workers.
  • Cultivated positive relationships with coworkers, fostering collaboration and teamwork in diverse work environments.
  • Balanced boxes on pallets to prevent shifting and damage.

Sandwich Artist

SUBWAY®Restaurants
05.2006 - 02.2007
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.
  • Collaborated with team members to maintain a smooth workflow during busy hours.
  • Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
  • Assisted customers in choosing menu items by providing food complementing information..
  • Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.

Swing Manager

McDonald's Restaurant
05.2005 - 05.2006
  • Increased customer satisfaction by maintaining a clean and organized restaurant environment.
  • Ensured alignment with food safety regulations through regular inspections and staff education on proper handling procedures.
  • Resolved customer complaints promptly, fostering loyalty and repeat business through excellent service recovery efforts.
  • Motivated staff to perform at peak efficiency and quality.
  • Oversaw food preparation and monitored safety protocols.
  • Utilized advanced problem-solving skills in managing unforeseen challenges or emergencies while maintaining composure under pressure.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Streamlined order processing for faster service times, contributing to positive customer feedback.

Swing Shift Manager

McDonald's Restaurant
02.2003 - 02.2005
  • Enhanced team performance by providing regular coaching, training, and feedback sessions.
  • Ensured smooth shift transitions by maintaining thorough communication between teams and management.
  • Addressed customer concerns promptly, leading to increased customer satisfaction rates.
  • Motivated staff to perform at peak efficiency and quality.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.

Education

High School Diploma -

Montclair High School
Montclair, CA
06.1988

Skills

  • Production Monitoring
  • Workplace Safety
  • Coaching and Mentoring
  • Team Supervision
  • Coaching
  • Conflict Resolution
  • Problem-Solving
  • Safety
  • Daily workflow improvement

Timeline

Team Lead

Fedex Supply Chain
06.2021 - Current

Computer Tech 1

Fedex Supply Chain
09.2010 - 06.2021

QA Lead

Fedex Supply Chain
06.2008 - 09.2010

Quality Assurance Analyst

Fedex Supply Chain
06.2007 - 06.2008

Temp Worker

Aerotek
02.2007 - 06.2007

Sandwich Artist

SUBWAY®Restaurants
05.2006 - 02.2007

Swing Manager

McDonald's Restaurant
05.2005 - 05.2006

Swing Shift Manager

McDonald's Restaurant
02.2003 - 02.2005

High School Diploma -

Montclair High School

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Penny Cooper