Summary
Overview
Work History
Education
Skills
Timeline
Generic

Penny Cooper

La Vergne,TN

Summary

Energetic professional with 17 years of experience in industry. Punctual employee dedicated to following safety procedures and protocols to avoid mishaps. Considered valuable and hardworking employee by supervisors and peers.

Overview

21
21
years of professional experience

Work History

Team Lead

Fedex Supply Chain
Lebanon, TN
06.2021 - Current
  • Provided leadership and guidance to team members, ensuring timely completion of tasks at a high standard.
  • Provided comprehensive training on relevant processes and procedures to new staff members.

  • Identified opportunities for process improvements, implementing changes when required.
  • Delegated tasks appropriately according to individual skill sets.
  • Delegated daily tasks to team members to optimize group productivity.

Computer Technician 3

Fedex Supply Chain
Lebanon, TN
09.2010 - 06.2021
  • Installed, configured and maintained computer hardware, networks and peripherals.
  • Performed basic network troubleshooting and maintenance activities.

  • Repaired malfunctioning laptop computers by replacing parts such as batteries, hard drives, and memory modules.
  • Troubleshot devices to identify and solve issues with hardware performance.

QA Team Lead

Fedex Supply Chain
Lebanon, TN
06.2008 - 09.2010
  • Led a team of QA professionals, assigning tasks, overseeing progress, and giving necessary guidance and feedback.
  • Implemented best practices to ensure compliance with industry standards in testing methods and procedures.
  • Facilitated investigations into failed product, recommending responses with root cause determinations and issue resolutions.

  • Generated and published reports detailing results of process, product and department audits and inspections, describing corrective actions required.

QA Analyst

Fedex Supply Chain
Lebanon, TN
06.2007 - 06.2008
  • Provided feedback to development teams regarding product performance against expected results.
  • Ensured quality control by identifying and reporting any product abnormalities to enhance customer satisfaction.
  • Maintained quality assurance procedure documentation.

Warehouse Worker

Aerotek
Lebanon, TN
02.2007 - 06.2007
  • Consistently maintained a tidy workspace by promptly sweeping away any accumulated debris.
  • Examined packages and goods for damage and notified vendors of replacement needs.
  • Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
  • Tagged and wrote identifying information on containers and boxes.
  • Used pallet jacks to move items to and from warehouse locations.
  • Used digital database to keep records of units and stock moved.

Sandwich Artist

SUBWAY®Restaurants
Murfreesboro, TN
05.2006 - 02.2007
  • Greeted customers and provided product knowledge.
  • Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
  • Operated cash registers to process payments from customers.
  • Maintained cleanliness of work area throughout shift.
  • Stocked shelves with products and supplies.
  • Ensured all menu items were prepared in accordance with health and safety standards.
  • Checked expiration dates on products to ensure freshness of items served to customers.
  • Assisted in the training of new staff members on proper sandwich-making techniques.
  • Cleaned tables, chairs, counters, floors, trays, dishes, silverware after each shift.
  • Replenished condiments and other supplies at front counter areas.

Swing Shift Manager

McDonald's
Murfreesboro, TN
05.2005 - 05.2006
  • Directed, supervised and evaluated performance of staff on the swing shift.
  • Provided guidance and assistance in resolving customer service issues during the swing shift.
  • Maintained accurate records of employees' attendance and hours worked during the swing shift.
  • Monitored inventory levels to ensure adequate supplies for the swing shift.
  • Assigned tasks to staff members to maximize efficiency during the swing shift.
  • Provided training, mentoring, coaching and development opportunities for staff on the swing shift.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Monitored cash drawers for shift changes.

Closing Manager

McDonald's
Rancho Cucamonga, CA
02.2003 - 02.2005
  • Ensured adherence to all closing procedures and policies.
  • Directed, supervised and evaluated performance of staff on the closing shift.
  • Provided guidance and assistance in resolving customer service issues during the closing shift.
  • Assigned tasks to staff members to maximize efficiency during the closing shift.
  • Balanced safe at the end of shift.
  • Achieved efficient operations by delegating tasks for equipment cleaning during closing shift.

Education

High School Diploma -

Montclair High School
Montclair, CA
06-1988

Skills

  • Performance monitoring
  • Complaint resolution
  • Workplace Safety
  • Coaching and Mentoring

Timeline

Team Lead

Fedex Supply Chain
06.2021 - Current

Computer Technician 3

Fedex Supply Chain
09.2010 - 06.2021

QA Team Lead

Fedex Supply Chain
06.2008 - 09.2010

QA Analyst

Fedex Supply Chain
06.2007 - 06.2008

Warehouse Worker

Aerotek
02.2007 - 06.2007

Sandwich Artist

SUBWAY®Restaurants
05.2006 - 02.2007

Swing Shift Manager

McDonald's
05.2005 - 05.2006

Closing Manager

McDonald's
02.2003 - 02.2005

High School Diploma -

Montclair High School

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Penny Cooper