Penny Corbin
Cheyenne,WY
Summary
Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful business setting.
Overview
8
8
years of professional experience
Work History
Caregiver
Home Instead
05.2022 - Current
- Managed multiple priorities simultaneously while remaining focused on delivering exceptional quality care.
- Served as a liaison between patients, families, and healthcare providers to facilitate seamless care delivery across various settings.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted clients with physical therapy exercises to maintain and improve strength, flexibility and balance.
- Monitored clients' overall health and well-being and noted significant changes.
Dental Administrative Assistant
Alpine Dental
02.2022 - 05.2022
- Optimized office workflow by effectively handling incoming calls, messages, emails, and faxes from patients and providers.
- Organized billing procedures for increased accuracy in accounting practices—reducing errors in invoicing patients or insurance companies.
- Provided exceptional customer service by addressing patient concerns, inquiries, or complaints promptly while maintaining composure under difficult circumstances.
- Contributed to a welcoming environment for all patients through friendly interactions and prompt assistance at the front desk.
Caregiver
Lean On Me
04.2021 - 12.2021
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Provided safe mobility support to help patients move around personal and public spaces.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Built strong relationships with clients to deliver emotional support and companionship.
Front Desk Assistant
Gold's Gym
08.2019 - 04.2021
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered customer telephone calls promptly and appropriately handled needs.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
- Handled payment and bill processing, change giving and payment collecting for guests.
Dental Assistant
Lorenz Family Dentistry
01.2017 - 01.2018
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
Manchester, NH12.2023
Associate of Arts - Fine Arts And Humanities
Laramie County Community College
Cheyenne, WY12.2013
Skills
- Respectful and Compassionate
- Time Management
- Elderly Care
- Problem-Solving
- Multitasking and Organization
- Scheduling appointments
- Reception duties
- Customer Service
- Teamwork and Collaboration
Timeline
Caregiver
Home Instead
05.2022 - Current
Dental Administrative Assistant
Alpine Dental
02.2022 - 05.2022
Caregiver
Lean On Me
04.2021 - 12.2021
Front Desk Assistant
Gold's Gym
08.2019 - 04.2021
Dental Assistant
Lorenz Family Dentistry
01.2017 - 01.2018
Bachelor of Arts - Psychology
Southern New Hampshire University
Associate of Arts - Fine Arts And Humanities
Laramie County Community College
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