Summary
Overview
Work History
Education
Skills
Awards
Timeline
Receptionist

Penny C. Smith

Blythe,USA

Summary

Committed and motivated HR/Payroll/Administrative Assistant with exceptional customer service and decision-making skills. Strong work ethics, professional demeanor and great initiative.

Diligent Administrative Assistant with solid background in managing front desk operations and ensuring smooth visitor experiences. Successfully handled high-volume call management and appointment scheduling, contributing to efficient office operations. Demonstrated organizational and communication skills to foster welcoming environment.

Overview

21
21
years of professional experience

Work History

Receptionist

Ellefson Transportation Group, Inc.
01.2024 - Current
  • Managed front desk operations, ensuring seamless visitor check-in and appointment scheduling.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
  • Collected shredding payments, processed transactions and updated relevant records.

Senior Accounting Technician

Fluor Maintenance Services
04.2016 - 11.2017
  • Responsible for the onboarding of new hires to be placed at the Vogtle construction 3&4 site in Waynesboro, GA. Duties include but not limited to: meeting with the craft new hires (all unions) to retrieve new hire documents (responded to employee inquiries regarding payroll and timekeeping), HRIS entry of new hire information, assisted craft employees (over 4,000) who were already on site with any payroll changes and entered those changes into the payroll system, designed electronic file systems and maintained electronic and paper files, organized files and scanned documents, managed daily office operations and maintenance of equipment, worked quickly and efficiently, with minimal oversight, to accomplish assigned duties, facilitated working relationships with union hall business agents to ensure that all aspects of onboarding of new hires, rehires, etc. were handled in an efficient and organized manner.

Human Resources Generalist

CB&I (Stone & Webster) (CBI acquired by Westinghouse, Jan. 2016)
07.2010 - 04.2016
  • Working at the CB&I Processing Center in Augusta, GA; responsible for the onboarding of new hires to be placed at the Vogtle construction 3&4 site in Waynesboro, GA. Duties included but not limited to: supported the entry of background information sent to our third party vendor, HRIS entry of new hire information, addressed inquiries from employees and management regarding new-hire activity and ongoing employee relation issues, created and managed more than 2500 confidential personnel records, supported the Staffing Manager and company trainers in whatever capacity requested, supported Davis Bacon Act compliance ensuring apprentices were registered and referred in the appropriate apprentice program required by the Davis Bacon Act.

Garnishment Specialist

ADP - Georgia Payroll Services
08.2007 - 07.2010
  • Using DASH, Enterprise and Payforce Databases to process and audit multi-state garnishments for ADP COS clients, developed and maintained positive customer relationships through effective communication, performed various administrative duties, including data entry and document preparation.

Billing/Coding

Center For Primary Care
04.2006 - 08.2007
  • Thoroughly investigated past due invoices and minimized number of unpaid accounts, recorded and filed patient data and medical records, carefully reviewed medical records for accuracy and completion as required by insurance companies, assigned additional diagnosis codes based on specific clinical findings (laboratory, radiology and, pathology reports as well as clinical studies) in support of existing diagnoses, examined diagnosis codes for accuracy, completeness, specificity and appropriateness according to services rendered, accurately entered procedure codes, diagnosis codes and patient information into billing software.

Payroll Technician

Morgan Advanced Materials (Thermal Ceramics)
07.2005 - 04.2006
  • Accurately processed data, validation and transmission for weekly payrolls, managed payroll and time and attendance system for 500 hourly employees, responded to employee inquiries regarding payroll and timekeeping, onboarded new employees in the time reporting and payroll systems, processed rehires, transfers, terminations, garnishments and withholdings, prepared and maintained support documentation.

Human Resources Office Assistant

E-Z-GO, Textron
03.2004 - 03.2004
  • Responsible for the maintenance of 550 employee records, responded to employee inquiries regarding payroll and timekeeping, onboarded new employees in the time reporting and payroll systems, processed rehires, transfers, and terminations, prepared and maintained support documentation, managed daily office operations and maintenance of equipment, managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information, designed electronic file systems and maintained electronic and paper files, planned meetings and prepared conference rooms, posted open positions on company bulletin boards, received and distributed faxes and mail in a timely manner, facilitated working relationships with plant supervisors and managers from a safety aspect, created weekly and monthly reports for the Safety Manager which included the updating of the OSHA log for the plant, managed the day-to-day calendar for the company's Safety Manager, collaborated with the other managers in planning employee activities; i.e. Christmas party, plant picnic, service awards, perfect attendance awards, safety awards, etc.

Education

Diploma - Medical Coding and Medical Assisting

Augusta Technical College
Augusta, GA

Associates Degree - Secretarial/Administrative Science

Abraham Baldwin College
Tifton, GA

Skills

  • Microsoft Office proficiency
  • Meticulous attention to detail
  • Results-oriented
  • Excellent attendance record
  • Professional and mature
  • Ability to accomplish a wide variety of tasks in a confidential and organized manner
  • Dedicated team player
  • Strong analytical, organizational, interpersonal and customer service skills
  • Customer service
  • Attention to detail
  • Listening skills

Awards

Fundamental Payroll Certification (FPC) 2008-2012

Timeline

Receptionist

Ellefson Transportation Group, Inc.
01.2024 - Current

Senior Accounting Technician

Fluor Maintenance Services
04.2016 - 11.2017

Human Resources Generalist

CB&I (Stone & Webster) (CBI acquired by Westinghouse, Jan. 2016)
07.2010 - 04.2016

Garnishment Specialist

ADP - Georgia Payroll Services
08.2007 - 07.2010

Billing/Coding

Center For Primary Care
04.2006 - 08.2007

Payroll Technician

Morgan Advanced Materials (Thermal Ceramics)
07.2005 - 04.2006

Human Resources Office Assistant

E-Z-GO, Textron
03.2004 - 03.2004

Associates Degree - Secretarial/Administrative Science

Abraham Baldwin College

Diploma - Medical Coding and Medical Assisting

Augusta Technical College

Similar Profiles

CREATE PROFILE
Penny C. Smith