Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Penny DeBerry

Foster,WV

Summary

Dynamic Certified Medical Assistant with extensive experience at Kanawha City Health Center, excelling in patient care and electronic health records management. Proven ability to enhance clinic efficiency and patient satisfaction through effective communication and meticulous documentation. Skilled in HIPAA compliance and team collaboration, ensuring optimal patient outcomes and streamlined processes. Skilled in prior authorizations, follow ups with insurance companies, providing the correct documentation for approvals,

Overview

14
14
years of professional experience
1
1
Certification

Work History

Certified Medical Assistant

Kanawha City Health Center
02.2020 - Current
  • Administered patient care, ensuring comfort and support during medical procedures.
  • Assisted healthcare providers with clinical tasks, enhancing workflow efficiency.
  • Managed patient records using electronic health record systems, maintaining accuracy and confidentiality.
  • Educated patients on treatment plans and preventive care, promoting healthier lifestyles.
  • Coordinated appointments and follow-up visits, optimizing scheduling processes for staff and patients.
  • Trained new medical assistants in operational procedures, fostering a collaborative team environment.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
  • Expedited insurance claims processing by verifying coverage details and submitting accurate documentation in a timely manner.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Completed EKGs and other tests based on patient presentation in office.
  • Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
  • Scheduled appointments with specialists on behalf of clients.
  • Processed referral requests from patients, doctors and other health care professionals.
  • Called insurance companies to get precertification and other benefits information on behalf of patients.
  • Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
  • Assisted with completion of referral forms and verified data accuracy and completion
  • Monitored referrals to foster timely completion and followed up with physicians to facilitate.
  • Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
  • Streamlined referral process by implementing efficient tracking and communication systems.
  • Assisted healthcare providers during examinations and procedures, ensuring compliance with safety protocols.
  • Educated patients on treatment plans, medication usage, and preventive care strategies.
  • Monitored inventory levels of medical supplies and facilitated timely reordering processes.
  • Implemented process improvements that enhanced patient satisfaction and reduced wait times.
  • Collaborated with multidisciplinary teams to develop comprehensive care plans tailored to individual patient needs.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
  • Taught patients about medications, procedures, and care plan instructions.
  • Prepared and administered medications to alleviate patient symptoms.
  • Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
  • Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
  • Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
  • Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
  • Developed comprehensive knowledge of insurance requirements, advocating for patients when necessary to secure approval for needed services.

Certified Medical Assistant/Prior Authorization Representative

WV Healthright
05.2011 - 02.2020
  • Administered patient care, including vital signs monitoring and medication administration, ensuring compliance with protocols.
  • Coordinated appointment scheduling and managed patient records using electronic health record systems to enhance workflow efficiency.
  • Assisted healthcare providers during examinations and procedures, facilitating effective communication between patients and medical staff.
  • Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
  • Improved patient satisfaction by efficiently processing prior authorization requests and ensuring timely responses.
  • Streamlined workflow for faster approval turnaround times, handling high volume of insurance verification tasks.
  • Fielded telephone inquiries on authorization details from plan members and medical staff.
  • Collaborated with healthcare providers to expedite the process of obtaining necessary medical documentation for approvals.
  • Reduced claim denials by thoroughly reviewing and analyzing medical necessity documentation before submitting for approval, ensuring all criteria were met.
  • Reduced errors in documentation by meticulously reviewing medical records and verifying information accuracy.
  • Prepared and distributed denial letters, detailing reasons for denial and possible appeal measures.
  • Contacted insurance companies to obtain prior authorization for medical procedures and medications.

Education

NRCMA Certification - Medical Assisting

Everest Institute
Crosslanes WV
02-2010

High School Diploma -

Sherman High School
Seth, WV
06-1990

Skills

  • HIPAA compliance
  • Medical terminology
  • Specimens collection and processing
  • Patient scheduling
  • Electronic health records
  • Vital sign monitoring
  • Sterilization techniques
  • Wound care
  • Inventory management
  • Multitasking and organization
  • Basic life support
  • Team collaboration
  • Verbal and written communication
  • Phlebotomy techniques
  • Telephone etiquette
  • Healthcare procedures
  • Insurance confirmation
  • EMR / EHR
  • Medical terminology knowledge
  • First aid

Certification

  • CMA - Certified Medical Assistant


Timeline

Certified Medical Assistant

Kanawha City Health Center
02.2020 - Current

Certified Medical Assistant/Prior Authorization Representative

WV Healthright
05.2011 - 02.2020

NRCMA Certification - Medical Assisting

Everest Institute

High School Diploma -

Sherman High School

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Penny DeBerry