Summary
Overview
Work History
Education
Skills
Timeline
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Penny George

Pflugerville,TX

Summary

Seeking the opportunity to bring excellent administrative skills and customer service to an organization or agency to become a member of a successful team.

Highly qualified Human Resources Specialist and Executive Assistant with over 23 years of experience who provides courteous professional customer service. Respected leader with the ability to work in fast pace high-stress situations. Demonstrated aptitude in organizing tasks, increasing efficiency, and providing attention to detail.

Resource management professional, highly prepared for roles involving coordination and optimization. Successfully led initiatives to enhance resource utilization and streamline processes, making tangible impact on operational efficiency. Known for collaborative team efforts and adaptability, with strong skills in strategic planning and effective communication.

Overview

23
23
years of professional experience

Work History

Human Resource Specialist ER/LR

Veteran Administration
07.2023 - Current
  • Provides guidance and instructions to managers and supervisors with performance management processes. Including planning monitoring, developing rating performance
  • Provides staff level management advisory service to Network and field facilities on a full range of ER and LR issues.
  • Delivers training for management and employees on a variety of Employee and Labor Relations topics.
  • Provides services to an integrated healthcare network, ensuring strict adherence to all contractual and regulatory timeframes.
  • Resolves disputes and evaluates events and/or identifies aggravating or mitigating factors relevant to the issue/case.
  • Review Plans/Appraisals for errors and assist the supervisors to correct the errors.
  • Work in Your HR Smart to resolve issues submitted by updating information and correcting employee information (Rating Official, Appraisal Dates, Reviewing official etc).
  • Developed resource allocation strategies to optimize operational efficiency and support project goals.
  • Collaborated with cross-functional teams to streamline processes and improve service delivery outcomes.
  • Analyzed resource utilization data to identify trends and recommend adjustments for enhanced performance.
  • Conducted training sessions for staff on resource management best practices and system usage.
  • Facilitated communication between departments to ensure alignment on resource needs and priorities.
  • Implemented tracking systems for monitoring resource distribution and availability across projects.

Human Resource Management

Texas Military Department
02.2020 - 07.2023
  • Provides guidance and instructions to HR Assistants, Supervisors, Hiring Managers, and applicants to facilitate understanding of the recruitment process, merit procedures, pay setting, classification standards, qualification standards, conditions of employment, 3R (Recruitment, Relocation, and Retention) bonuses, other hiring flexibilities (superior qualifications, PCS) and all aspects that may affect recruitment, placement, or compensation actions.
  • Presents ideas and solutions to process improvement of human resource management and related specializations (i.e. HR Information Systems, Classification, Employee Relations, Labor Relations, Human Resource Development, EEO) as it relates to recruitment, placement, or compensation actions.
  • Provides support to managers, supervisors, and the HRO on recruitment and placement matters for a variety of professional, administrative, technical, and clerical occupations.
  • Applies, interprets, and adapts guides to make sound decisions on human resource management for which guides are only partially applicable and few precedents exist.
  • Defends recruitment and placement actions taken in accordance with policies, regulations, and procedures in the event of grievances.
  • Prepares reports, including statistical information, to present to customers and management.
  • Conducts research to provide information to customers and management.
  • Attends weekly meetings to present, brief, and advise upper management on human resource management as it relates to recruitment, placement, or compensation actions.
  • Attends biweekly and monthly meetings with heads of customer directorates and their designated HR specialist to present reports and discuss complex problems, problem resolutions, recruitment options, and hiring compensation flexibilities.
  • Provides quarterly formal Staffing training (recruitment, placement, and compensation) to supervisors and designated HR specialists of customer directorates.
  • Uses recruitment strategies such as formally briefing returning soldiers from deployments to present employment opportunities and maintaining relationships with outside organizations (such as the Veterans' Commission) to help returning soldiers create federal resumes.
  • Reviews and verifies information on requests for vacancy announcements to assure correctness, and coordinates with remotes to clarify details and finalize an approved quality product for posting to USAJobs.
  • Prepares and distributes Merit Placement Certificates to remotes across the state for Title 5 and Title 32 vacancies.
  • Researched and processed Civilian Permanent Change of Station (PCS) requests for orders. Established and certified rates of pay to include Highest Previous Rate (HPR) for setting of pay upon appointment, promotions, reassignments, and changes to lower grades. Researched to determine Superior Qualifications and HPR eligibility.
  • Performed a full range of position management and personnel actions.
  • Determined qualifications for temporary appointments, merit placement selections, and Priority Placement Program (PPP) requests.
  • Processes a variety of personnel actions using Defense Civilian Personnel Data System.
  • Verifies and calculates Service Computation Dates, determine appropriate retirement plans, determine pay setting for promotions and changes to lower grades superior qualifications, verify position classification information, and code the data elements accordingly.
  • Review request for announcements for qualification requirements, eligibility determinations, and prepares announcements to meet each directorates staffing needs.
  • Evaluates applicants for federal jobs by applying eligibility and qualifications requirements found in OPM's and NGB's Qualifications Standard, including basic eligibility, minimum qualification requirements, specialized experience requirements, positive education requirements, and the substitution of education for experience for all wage grade and general schedule. Adjudicates veterans' preference during the qualifications process.
  • Onboard personnel utilizing USA Staffing system, or by manual process for our direct hires, by reviewing application packets for accuracy, determining employment eligibility, uploading their documents to their Employee Official Personnel File, and processing various actions such as but not limited to Promotions, change in appointing office, Change to lower grade, appointments, and reassignments in the DOD Defense Civilian Personnel Data System.
  • Consolidate employee records by requesting their previous OPFs, and quality checking their records to make sure their records are complete or if they need to be reconstructed.
  • Maintain staffing announcement tracker to provide updated and accurate vacancy numbers so reports could be populated for presentation to the deputy and directorates.
  • Enters requisitions into ASARS for the Priority Placement Program.
  • Performs job analysis examining the tasks performed in a job, documenting competencies required for a job, identifying job-relatedness of the tasks and competencies needed to successfully perform the job, determining job requirements, created assessments from working with a Subject Matter Experts to rate tasks and competencies.
  • Process personnel actions in DCPDS for recruitment, conversions, promotions, changes to lower grade, transfers, extensions, resignations, and terminations using the Guide to Personnel Actions. Research and apply federal laws, regulations, and procedures as they relate to Staffing, Recruitment, and Pay Setting.
  • Create Vacancy Announcements utilizing the electronic software USAStaffing for Title 32 and Title 5 for both internal and external candidates.
  • Participated in workforce analytics initiatives to identify trends and inform strategic decision-making for human resource management.
  • Provided ongoing support and guidance to HR staff in the use of various HRIS tools, ensuring efficient utilization of resources and high-quality results for all stakeholders involved in human resource management processes.
  • Optimized human resource management practices within the battalion, improving personnel retention rates and job satisfaction levels significantly.
  • Participated in continuous professional development opportunities to stay current on industry trends and best practices related to human resource management functions within organizations similar in size or scope.
  • Advised clients on best practices in human resource management, fostering a positive work environment and increased employee retention rates.
  • Developed and managed budgets for traffic management projects, ensuring timely completion within allocated resources.
  • Evaluated current policies and procedures for best practices in human resources management which led to improved organizational functioning.

Hospital Service Coordinator

Disable American Veterans (DAV)
07.2019 - 02.2020
  • Company Overview: Disabled American Veterans (DAV), Non-Profit Organization
  • Managed and planned a weekly schedule for 25 volunteers to pick up and take disabled veterans to and from their medical appointment.
  • Ensured volunteers have all information to effectively plan and execute the Disabled American Veterans mission.
  • Supported recruiting operations by working with Volunteer Services and local service organizations to increase the number of DAV.
  • Managed a fleet of 10 vehicles tracked required maintenance and fixed damaged on vehicles as required.
  • Answer, screens and direct all incoming calls to appropriate personnel relaying messages between patients and drivers.
  • Disabled American Veterans (DAV), Non-Profit Organization
  • Coordinated service delivery across departments to enhance operational efficiency.
  • Developed and maintained service schedules, ensuring timely response to client needs.
  • Analyzed service metrics to identify areas for process improvement.
  • Managed escalated customer inquiries, providing effective resolutions and maintaining satisfaction.
  • Managed a high volume of client requests, ensuring timely and effective service delivery.
  • Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.

Human Resources Specialist and Equal Opportunity Advisor

Missouri National Guard
06.2002 - 06.2018
  • Trained to assist in possible investigation processes and maintain active communication to ensure the recommended corrective action plan has been accomplished.
  • Attended conferences and seminars to provide the equal opportunity new innovates ideals and practices.
  • Served as Subject Matter Expert and advisor to management on regulatory requirements, updates, noncompliance, and status of compliance report.
  • Planned, developed & implemented the first Missouri National Guard Special Emphasis Newsletter 'The Truman', giving the Equal Opportunity Office, the way to disseminate information, current events, and information such as military matters as it pertains to rules, regulations, and procedures regarding military doctrine.
  • Prepared, typed, and reviewed correspondence that were internal and external to the organization to include congressional inquiries.
  • Compiled documents necessary for processing formal and in-formal complaints for review.
  • Prepared correspondence pertaining to unit status and operational strength reports.
  • Coordinated and collected, organizes, and interprets demographic EO data through the Command Climate Surveys to determine management practices.
  • Assisted the State Equal Employment Manager in training, assessing, planning, implementing, and evaluating the Equal Opportunity Program.
  • Conducted staff assisted visits to ensure all units where in compliance with the Laws and Regulations that govern the Equal Employment Office and the Preventive of Sexual Harassment Programs.
  • Prepare various memorandums.
  • Implemented employee onboarding programs, improving integration and retention rates.
  • Led recruitment initiatives, enhancing talent acquisition strategies to meet organizational needs.
  • Developed and maintained HR policies, ensuring compliance with state and federal regulations.
  • Facilitated training sessions, fostering professional development among staff members.
  • Managed employee relations issues, promoting a positive workplace environment through conflict resolution.
  • Collaborated with leadership on succession planning, aligning talent development with organizational goals.
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
  • Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
  • Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
  • Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
  • Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
  • Coordinated employee training programs to boost skills development and improve overall performance.
  • Streamlined recruitment processes, expediting the hiring of qualified candidates.

Human Resource Specialist and Equal Opportunity Advisor

Missouri National Guard
06.2012 - 06.2013
  • Trained to assist in possible investigation processes and maintain active communication to ensure the recommended corrective action plan has been accomplished.
  • Attend conferences and seminars to provide the equal opportunity new innovates ideals and practices.
  • Serve as Subject Matter Expert and advisor to management on regulatory requirements, updates, noncompliance, and status of compliance report.
  • Planned, develop & implemented the first Missouri National Guard Special Emphasis Newsletter 'The Truman', giving the Equal Opportunity Office, the way to disseminate information, current events, and information such as military matters as it pertains to rules, regulations, and procedures regarding military doctrine.
  • Compiles documents necessary for processing formal and in-formal complaints for review.
  • Prepares correspondence pertaining to unit status and operational strength reports.
  • Coordinate and collect, organizes, and interprets demographic EO data through the Command Climate Surveys to determine management practices.
  • Review Officer Records and Managed the Officer Evaluation Report (OER) for the State. Ensure all OER were completed in a timely matter. Submit tracking report to National Guard Bureau.
  • Assisted the State Equal Employment Manager in training, assessing, planning, implementing, and evaluating the Equal Opportunity Program.
  • Conducted staff assisted visits to ensure all units where in compliance with the Laws and Regulations that govern the Equal Employment Office and the Preventive of Sexual Harassment Programs.
  • Prepare various memorandums.
  • Coordinated resources to support program delivery and optimize operational efficiency.
  • Developed training materials to enhance staff proficiency and resource utilization.
  • Implemented process improvements that streamlined communication between departments and enhanced collaboration.
  • Managed vendor relationships to ensure timely procurement of necessary materials and services.
  • Oversaw project timelines, ensuring alignment with organizational goals and deadlines.
  • Identified useful resources and coordinated referrals.
  • Developed customized reporting tools that provided valuable insights into current resource usage patterns, informing future strategic decisions.

Education

Bachelor of Science - Human Resource Management

Columbia College
Jefferson City, MO
01.2017

Human Resources Generalist/Specialist -

United States Army
06.1985

Associate of Arts - General Studies

Columbia College
Jefferson City, MO
01.2016

Skills

  • Customer Service
  • Proofreading/Editing
  • Workflow Analysis
  • Policy Development
  • Training & Development
  • Career Advisement
  • Operations
  • Change Management
  • Staffing & Recruitment
  • Organizational Messaging
  • Performance Management
  • Software knowledge
  • Teamwork
  • Multitasking Abilities

Timeline

Human Resource Specialist ER/LR

Veteran Administration
07.2023 - Current

Human Resource Management

Texas Military Department
02.2020 - 07.2023

Hospital Service Coordinator

Disable American Veterans (DAV)
07.2019 - 02.2020

Human Resource Specialist and Equal Opportunity Advisor

Missouri National Guard
06.2012 - 06.2013

Human Resources Specialist and Equal Opportunity Advisor

Missouri National Guard
06.2002 - 06.2018

Bachelor of Science - Human Resource Management

Columbia College

Human Resources Generalist/Specialist -

United States Army

Associate of Arts - General Studies

Columbia College

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