Penny Gonzalez
San Jacinto,CA
Summary
Recent graduate with foundational knowledge in Administration of Justice and hands-on experience gained through academic projects. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
22
22
years of professional experience
Work History
CORONER TRANSPORT
Rubidoux Mortuary
10.2023 - Current
- Under general supervision, assists the County Coroner and Deputy Coroner. Duties include but are not limited to promptly responding to calls from Dispatch to pick up decedents, transporting bodies for autopsy, and properly storing bodies. Assists Coroner/Deputy Coroners and/or Investigator at death scene with preliminary examination of body at scene. Proper handling techniques to prevent contamination
- Handling the respectful and efficient transfer of deceased individuals from various locations, such as homes, hospitals, or accident scenes, to the coroner's office
- Ability to interact compassionately with grieving families and other stakeholders involved in such sensitive circumstances
- Ability to maintain high discretion, professionalism, and ethical integrity, reflecting the profound responsibility in respecting the deceased and supporting the broader investigative and judicial processes.
- Demands of the job, which often involve lifting and moving bodies in varied conditions, while also adhering to safety and sanitation standards to mitigate health risks. Ability to work under unpleasant conditions; deal effectively with distraught persons in a sympathetic and tactful manner
OFFICE MANAGER/INSURANCE AGENT
AUTO TRAVE INSURANCE
10.2009 - Current
- Perform receptionist duties: greet visitors, and answer and direct phone calls
- Supports all administrative responsibilities in the office and ensures that the office is operating smoothly
- Provide other administrative support as necessary
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Assisted customers with complex title issues, providing guidance on necessary steps to resolve problems.
- Ensured accuracy in documentation through careful verification of legal signatures, titles, and other records.
- Expedited out-of-state vehicle transfers by diligently reviewing supporting documents and coordinating with other states'' agencies.
- Maintained positive working relationships with local dealerships, fostering open communication channels for streamlined transactions.
- Educated customers about state-specific requirements for vehicle titling processes, clarifying any confusion or misunderstandings they may have had throughout the process.
SALES AGENT
FAST QUOTE AUTO INSURANCE
01.2008 - 10.2009
- Perform receptionist duties: greeted visitors and answered and directed phone calls
- Supported all administrative responsibilities in the office and sold personal lines auto policies based on the customer's needs
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
SALES AGENT/RECRUITER
DIAMOND POINT PROPETIES
01.2007 - 08.2009
- Pre-screen potential candidates via email or telephone for various home locations
- Placed candidates into homes they had previously inquired about
- Was responsible for clients' background checks, income verifications, and references
- Developed strong relationships with clients through excellent customer service and regular followups.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
ACH/FED CLERK
ARROWHEAD CREDIT UNION
01.2006 - 01.2007
- Print invoices from emails, performed additional clerical work assigned by management, Processed payments and invoices (20 wires/ACH,50 checks a week)
- Balanced Fed line
- Worked directly with supervisor
- Assisted customers with inquiries and transactions, ensuring a seamless service.
- Managed inventory to ensure accurate stock levels.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
LOAN PROCESSOR
BANK OF AMERICA MORTGAGE
12.2004 - 01.2006
- Worked with customers via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
SALES AND CUSTOMER SERVICE AGENT
COUSINS CARPET
03.2003 - 12.2005
- I provided customers with exceptional customer service, sold flooring, and had individual presentations of products
- Delivered excellent service to ensure high levels of customer satisfaction.
- Maintained a high standard of professionalism in all customer interactions.
- Processed transactions accurately and efficiently using point-of-sale software systems while adhering to strict security measures regarding client information protection practices.
- Coordinated delivery schedules between customers and installation teams for seamless project completion experiences from start to finish.
- Stayed current on industry trends and new products to provide informed suggestions for customers seeking guidance.
Education
Associate of Arts -
MT SAN JACINTO COLLEGE
Menifee, CA01.2024
High School - undefined
COLTON HIGH SCHOOL
06.2003
Skills
- Bilingual, both verbal and written in english and spanish
- Self-starter/self-motivated
- Organized, resourceful, and detail-oriented
- Able to adapt to all environments
- Attention to detail
- Computer skills/50 WPM
- Great Customer Service
- Familiar with finger print technique
- Common sense
- Ability to follow procedures for gathering information and interviewing techniques
- People person
Timeline
CORONER TRANSPORT
Rubidoux Mortuary
10.2023 - Current
OFFICE MANAGER/INSURANCE AGENT
AUTO TRAVE INSURANCE
10.2009 - Current
SALES AGENT
FAST QUOTE AUTO INSURANCE
01.2008 - 10.2009
SALES AGENT/RECRUITER
DIAMOND POINT PROPETIES
01.2007 - 08.2009
ACH/FED CLERK
ARROWHEAD CREDIT UNION
01.2006 - 01.2007
LOAN PROCESSOR
BANK OF AMERICA MORTGAGE
12.2004 - 01.2006
SALES AND CUSTOMER SERVICE AGENT
COUSINS CARPET
03.2003 - 12.2005
High School - undefined
COLTON HIGH SCHOOL
Associate of Arts -
MT SAN JACINTO COLLEGE
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