Penny Gordon
Keene,Texas
Summary
Proven Property Management Expert with a track record of enhancing tenant satisfaction and streamlining rent collection processes at ARGUS PROFESSION MANAGER. Skilled in Microsoft Office and adept at fostering tenant relations, demonstrated exceptional oral communication. Achieved significant improvements in operational efficiency and revenue generation.
Overview
14
14
years of professional experience
Work History
Property Manager
ARGUS PROFESSION MANAGER
06.2022 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
- Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.
Assistant Manager
ARGUS PROFESSIONAL MANAGEMEN
11.2020 - Current
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Administrative Assistant to the Vice President
ALCON LABORATORY
10.2010 - 10.2022
- Ensured accuracy of important documents by proofreading and editing materials before submission or distribution.
- Managed incoming calls professionally while filtering inquiries according to priority levels set by the Vice President.
- Enhanced departmental communication by scheduling and organizing meetings, presentations, and other events for the Vice President.
- Managed travel arrangements for the Vice President, including flights, accommodations, and itineraries to ensure seamless trips.
- Improved workflow efficiency with meticulous organization of electronic files, folders, and shared drives on a regular basis.
- Organized complex calendars for the Vice President to ensure optimal time management and productivity.
- Served as a liaison between the Vice President''s office and external partners or clients to facilitate effective communication channels.
- Maintained confidentiality of sensitive information through proper storage methods and adherence to company policies.
- Developed strong working relationships with internal departments for better collaboration and efficiency.
- Coordinated logistics for special events hosted by the Vice President''s office, ensuring successful execution from planning to completion.
- Assisted in the development of new company policies/procedures by conducting research on industry trends, best practices, and competitor strategies.
- Supported the Vice President in achieving project goals through timely preparation of reports, documents, and presentations.
- Streamlined office operations by implementing efficient filing systems and managing correspondence efficiently.
- Handled confidential and sensitive information with discretion and tact.
- Screened calls and emails and responded accordingly to support executive correspondence.
Education
GED -
CF BREWER HIGH
WHITE SETTLEMENT TEXAS05.1974
Skills
- Property Management
- Payment Collection
- Property Inspections
- Customer service-focused
- Tenant relations
- Exceptional oral and written communication skills
- Property Management Expertise
- Adaptable
- Valid TEXAS driver's license
- Microsoft Office
- Monthly Fee and Payment Collection
- Grounds and Facility Inspection
- Deposits Management
Timeline
Property Manager
ARGUS PROFESSION MANAGER
06.2022 - Current
Assistant Manager
ARGUS PROFESSIONAL MANAGEMEN
11.2020 - Current
Administrative Assistant to the Vice President
ALCON LABORATORY
10.2010 - 10.2022
GED -
CF BREWER HIGH
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