Pamela Harris
Charlotte,NC
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Results-oriented business leader with more than 30 years of experience in day-to-day business operations management. Effective liaison to key clients, accounts and external business stakeholders. Leverage trends across industries and markets to derive solutions and approaches focused on creating value for customers and profitability for company. Streamlines processes for efficiency and productivity. Well-versed in applying multi-faceted approach to managing safety, operations and productivity across multiple business lines. Merger and acquisitions specialist adept in creating seamless integration of new operations and businesses.
Overview
32
32
years of professional experience
Work History
Operations Manager
PPA
Charlotte, NC
05.1998 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Partnered with vendors and suppliers to effectively manage and budget.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Reviewed shift reports to understand current numbers and trends.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Advanced productivity KPIs by leading trainings on procedures and safety practices.
- Oversaw day-to-day production activities in accordance with business objectives.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Achieved team goals through formalized training plans, coaching and performance management.
- Kept up-to-date with industry trends and identified areas of opportunity to drive improvements.
- Set team and individual KPIs and provided regular, actionable feedback.
- Assisted in recruiting, hiring and training of team members.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Collections Manager
NCO
Charlotte, NC
02.1988 - 04.1996
- Oversaw day-to-day production activities in accordance with business objectives.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Defined, implemented and revised operational policies and guidelines.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Achieved team goals through formalized training plans, coaching and performance management.
- Kept up-to-date with industry trends and identified areas of opportunity to drive improvements.
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
- Provided documentation of processes to comply with regulations and company policies.
- Set team and individual KPIs and provided regular, actionable feedback.
- Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results.
- Assisted in recruiting, hiring and training of team members.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Built loyal account base and long-term business relationships with telecommunication accounts.
- Trained and guided team members to maintain high productivity and performance metrics.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
- Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
Communications - Communitcations
North Carolina State University
Raleigh, NC06.1984
Skills
- Performance Assessment
- Recruitment and Hiring
- Employee Motivation
- Customer Service Management
- Team Leadership
- Goal Setting
- Problem Anticipation and Resolution
- Multitasking and Prioritization
- Decision Making
- Administrative Management
- Training Management
Timeline
Operations Manager
PPA
05.1998 - Current
Collections Manager
NCO
02.1988 - 04.1996
Communications - Communitcations
North Carolina State University
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