Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Penny Harris

AR - Russellville,United States

Summary

Experienced retail team member adept at picking the best quality items to meet shopper needs. Knowledgeable about substitution policies and payment procedures. Good organizational and time management abilities. Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders. Personable Shopper skilled at locating merchandise to fulfill orders and suggesting reasonable replacements for out-of-stock items. Excellent sales and organizational skills coupled with service-oriented mindset. Dedicated to building long-term relationships with loyal customers.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Delivery; Personal Shopper

Spark
10.2023 - Current
  • Tracked substitutions and informed customers of changes.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Consistently met deadlines and quality goals for accuracy and timeliness.

Substitute Teacher

ESS
10.2023 - Current
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Kept accurate and current attendance records and assignment sheets to maintain file compliance.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Supervised lunchroom and recess activities.
  • Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
  • Implemented classroom management techniques to maintain positive learning environment.
  • Followed lesson plans designed by absent teachers.

Sales Representative

Avon
07.2009 - Current
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Generated new leads through networking and attending industry events.
  • Trained and mentored new sales representatives.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Utilized CRM software to manage customer accounts and track performance metrics.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Certified Medical Assistant

Millard Henry Clinic
09.1993 - 07.2010
  • Collected and documented patient medical information such as blood pressure and weight.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
  • Prepared and administered medications to alleviate patient symptoms.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
  • Sanitized, restocked, and organized exam rooms and medical equipment.

Owner/Operator

Pennys Playhouse Daycare
01.1998 - 12.2005
  • Prepared annual budgets with controls to prevent overages.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Trained and motivated employees to perform daily business functions.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Maintained accurate accounting of tuition and operating reports.
  • Oversaw safety requirements, inspection, and certification procedures to facilitate annual licensing review.
  • Maintained high-quality child care standards based on developmentally appropriate practices.
  • Established and optimized program schedules to cover planned needs while capitalizing on opportunities to improve student learning.
  • Supervised childcare workers and oversaw facility to meet state requirements for education and training.
  • Stayed current on guidelines to maintain compliant program operations.
  • Implemented school policies, procedures, and systems to promote safe and healthy environment in compliance with state standards.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Passionate about learning and committed to continual improvement.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.

Education

Associate of Science - Medical Assistant

Arkansas Tech University
Russellville AR
06.1993

High School Diploma -

Russellville High School
Russellville AR
05.1981

Skills

  • Flexible Schedule
  • Online Order Processing
  • Market Trends Analysis
  • Documentation and Reporting
  • Decision-Making
  • Attention to Detail
  • Verifying Order Accuracy
  • Customer Service
  • Merchandise Selection
  • Online Ordering Familiarity
  • Physical Stamina
  • Product Knowledge
  • Delivery Management
  • Customer Relations

Certification

  • Certified Medical Assistant, AAMA-Chicago IL
  • Current

Timeline

Delivery; Personal Shopper

Spark
10.2023 - Current

Substitute Teacher

ESS
10.2023 - Current

Sales Representative

Avon
07.2009 - Current

Owner/Operator

Pennys Playhouse Daycare
01.1998 - 12.2005

Certified Medical Assistant

Millard Henry Clinic
09.1993 - 07.2010

Associate of Science - Medical Assistant

Arkansas Tech University

High School Diploma -

Russellville High School

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