Summary
Overview
Work History
Education
Skills
Languages
Timeline
SeniorSoftwareEngineer
PENNY HENRY

PENNY HENRY

North Stratford,New Hampshire

Summary

Hardworking and knowledgeable, passionate job seeker with strong organizational skills eager to secure entry-level Emergency Dispatcher position. Secretarial/Office Assistant position. Ready to help any team achieve company goals. Absolutely ready to relocate to meet my career needs.

Overview

34
34
years of professional experience

Work History

Child Care Supervisor

Self-employeed
08.2019 - Current
  • Maintained a clean and organized facility with attention to sanitation standards and child-safe environments.
  • Fostered positive relationships with families through open communication on a daily basis.
  • Provided exceptional customer service when addressing parental inquiries or concerns regarding their child''s experience at the center.
  • Developed engaging age-appropriate activities to stimulate cognitive, social, emotional, and physical development in children.
  • Maintained high-quality child care standards based on developmentally appropriate practices.

Elderly Caregiver

Several Sources
10.2013 - 06.2019
  • Offered companionship and kindness to elderly patients.
  • Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained clean, safe, and well-organized patient environment.
  • Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
  • Enhanced elderly residents'' quality of life by providing compassionate care and assistance with daily activities.
  • Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Entertained, conversed, and read aloud to keep patients mentally alert.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Supported seniors during nighttime hours by providing assistance and comfort, ensuring a restful night''s sleep.
  • Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
  • Responded promptly to emergency situations, providing first aid treatment when necessary and alerting medical personnel if required.
  • Coordinated closely with family members on updates regarding their loved one''s condition while respecting privacy.
  • Prepared nutritious meals tailored to individual dietary requirements for elderly clients while considering their preferences.
  • Managed medication administration for clients, ensuring proper dosages and adherence to prescribed schedules.
  • Documented daily activities and changes in client condition to enable tracking history and maintain accurate records.

EMT-Basic

Volunteer Work
03.1990 - 04.2003
  • Managed stressful situations calmly under pressure while maintaining composure to provide the best care possible for patients experiencing traumatic events.
  • Assessed patient conditions, maintaining calm demeanor in urgent situations.
  • Provided compassionate care for diverse populations including children, elderly individuals, pregnant women, and individuals with special needs during medical emergencies.
  • Maintained up-to-date knowledge of protocols, procedures and medical advances.
  • Improved patient outcomes by providing timely and accurate assessments, treatments, and interventions during emergency situations.
  • Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
  • Utilized ambulances and other vehicles to transport patients to medical facilities.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Performed medical assessments, including airway management and splinting of fractures.
  • Increased patient satisfaction by demonstrating empathy, active listening, and clear communication during medical emergencies.
  • Ensured scene safety by quickly evaluating potential hazards and taking appropriate precautions to protect patients, bystanders, and team members.
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Enhanced teamwork efficiency by effectively collaborating with paramedics, firefighters, and police officers in high-stress environments.
  • Adapted quickly to dynamic situations by incorporating critical thinking skills and decisive actions when faced with rapidly changing conditions or new information about patients'' needs.
  • Maintained professional competence through ongoing education, training sessions, and skills evaluations to deliver the highest quality patient care possible.
  • Trained in water rescue.
  • Educated community members on basic first aid techniques through participation in outreach programs aimed at promoting public health awareness regarding emergency preparedness measures.
  • Demonstrated commitment to ethical conduct by consistently upholding the values and professional standards outlined in the National Association of Emergency Medical Technicians Code of Ethics.
  • Streamlined processes within the EMT team by initiating effective communication channels for better coordination between EMS professionals on scene.
  • Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
  • Responded to 911 calls for medical emergencies.
  • Handled patient transfers from one medical facility to another.
  • Delivered emotional support to patients and families.
  • Collaborated with medical doctors and other healthcare professionals.
  • During my time in EMS I was President of our Ambulance Corp. Which included maintaining records for the States of NH and VT. Planning of meetings and trainings. Insuring all members were up to date with required trainings and lincesures required by the National Board of EMS.
  • I sat on a number of boards/commitees including the NH F&G OHRV safety committee ( Concord NH) I was a trained member of the NH crisis intervention service debriefing team (CISD). I also assisted with the 911 implementation team to bring 911 services to our remote area.
  • Trained with NHAMI in understanding death by suicide and suicide prevention. With this education I was able to do a handful of presentations within EMS and with our Police Department.


Medical Unit Secretary /Emergency Dept. Tech. Techni

Upper Connecticut Valley Hospital
04.1995 - 05.2000
  • Handled high-pressure situations calmly, efficiently prioritizing tasks during peak hours or emergencies within the Emergency Department.
  • Contributed to a positive work environment through effective collaboration with nurses, doctors, and other hospital staff members.
  • Improved patient satisfaction by providing efficient administrative support and timely communication to medical staff.
  • Managed inventory of Emergency Department supplies to maintain an organized and well-stocked workspace for the entire team.
  • Expedited discharge processes by preparing required paperwork.
  • Assisted in training new Medical Unit Secretaries, sharing organizational knowledge and best practices for efficient operations.
  • Fostered a welcoming atmosphere at the reception area, greeting visitors warmly while maintaining confidentiality about patient matters at all times.
  • Effectively communicated with diverse populations of patients, addressing language barriers or special needs to ensure clear understanding about their care plans. I am fluent in French and was often called upon to assist patients understanding of their medical treatment.
  • Assisting our large French population to comunicate. evectivily with physicians and staff.
  • Streamlined patient admissions process for enhanced patient experience and reduced waiting times.
  • Safeguarded patient privacy by adhering to HIPAA regulations in handling sensitive medical information.
  • Assisted nursing staff in organizing patient charts and updating daily census reports to maintain accurate unit statistics.
  • Supported medical staff by transcribing physician orders accurately and promptly, ensuring timely treatment implementation.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Received and routed laboratory results to correct clinical staff members.
  • Answered all emergent phone calls requesting ambulances and first response( essentially 911calls that eventually became the responsibility of local dispatch)
  • Receiving and delivering messages for our physicians and all other staff and handling patient inquiries.

Emergency Communications Dispatcher

Town Of Colebrook NH
01.1999 - 04.2013
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Used specialized software to track and maintain case incident numbers and logs.
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Monitored alarm systems and closed circuit televisions to dispatch appropriate police response to intrusions and trouble indicated alarms.
  • Managed multi-line telephone systems while simultaneously monitoring radio traffic, ensuring all incoming communications were addressed promptly.
  • Cultivated positive working relationships with first responders, promoting mutual trust and clear communication during emergency situations.
  • Supported ongoing quality assurance initiatives by participating in regular performance evaluations and adapting to feedback as needed.
  • Reduced errors in resource allocation through diligent verification of unit status and availability before dispatching assistance.
  • Contributed to a safer community environment by proactively identifying potential threats or hazards based on call patterns.
  • Expedited mutual aid requests, coordinating resources across multiple agencies during large-scale incidents.
  • Contributed to improved situational awareness for first responders with timely updates on evolving incidents.
  • Enhanced emergency response times by efficiently prioritizing and dispatching calls for service.
  • Supported public safety efforts by accurately documenting incident details and following established protocols for reporting purposes.
  • Facilitated successful resolutions of emergency situations by attentively listening to callers and gathering pertinent information swiftly.
  • Handled high-stress situations calmly, providing clear instructions to callers during emergencies.
  • Participated in ongoing training programs, staying current with industry best practices and emerging technologies.
  • Improved caller satisfaction rates by demonstrating empathy, professionalism, and effective problem-solving abilities when addressing their concerns.
  • Minimized confusion during high-pressure scenarios by maintaining orderly channels of communication within the dispatch center.
  • Maintained proficiency in operating various emergency communication systems, ensuring seamless interagency coordination.
  • Assisted in the development of new policies and procedures to enhance overall operational efficiency within the communications center.
  • Dispatched and coordinated emergency services teams according to high-priority calls.
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Read system maps and caller information, and documented details in system.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Directed responders using assigned mapping systems for timely emergency attendance.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Provided on-the-job training and coaching to develop new dispatchers.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
  • Reduced risks and emergency response issues by observing public safety field units.
  • Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.

Paraprofessional

Colebrook Elementary School
08.2009 - 07.2012
  • Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
  • Enhanced classroom efficiency through organizing instructional materials, managing daily schedules, and preparing resources for lessons as needed.
  • Prepared instruction materials, constructed bulletin boards, and set up work areas.
  • Collaborated with teachers to develop and implement individualized education plans for students with special needs.
  • Facilitated communication between general education and special education staff, promoting effective collaboration on behalf of students'' best interests.
  • Tailored lesson plans for students with emotional and cognitive disabilities.
  • Ensured compliance with state regulations by maintaining thorough documentation of services provided to students with disabilities.
  • Provided valuable feedback on instructional practices, contributing to continuous improvement efforts within the school community.
  • Helped teacher prepare instructional material and displays.
  • Took part in professional development workshops to boost skills.
  • Developed and implemented strategies to improve student engagement.
  • Helped teachers manage bus loading and unloading.
  • Graded and provided feedback on assignments.
  • Stepped into non-classroom environments such as libraries to help staff manage demand.
  • Monitored students in computer lab to enforce proper use of resources.
  • Relieved classroom teacher during breaks and maintained order and structure in classroom.
  • Enhanced student support by delivering one-on-one and small group assistance in various subjects.
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.

Education

Grade 12 - General

Cannan High School
Canaan, VT
07.1986

Skills

  • Patience and Tolerance
  • Professionalism and Ethics
  • Positive Reinforcement
  • Creativity and Innovation
  • Critical Thinking
  • Team Collaboration
  • Documentation and Recordkeeping
  • Interpersonal Communication
  • Works Well Under Pressure
  • Active Listening
  • Stress Tolerance
  • Computer Skills
  • Decision-Making
  • Call Management
  • Information documentation
  • Crisis Management
  • Emergency Medical Instruction
  • Information Gathering and Relay
  • Emergency Assessment
  • Computer-aided dispatching
  • Basic life support understanding
  • Police and fire procedures
  • Verbatim Transcription
  • EMS Dispatch
  • Prioritizing Situations
  • Telephone Etiquette
  • Dependable and Responsible
  • Emergency Response Procedures
  • Coaching and Mentoring
  • CPR and First Aid
  • Information Relay
  • Good Judgment
  • Documentation
  • 911 System Information Databases
  • NCIC Database
  • Emergency Medical Dispatch (EMD)
  • Radio Frequencies Monitoring
  • Call Records Maintenance
  • Emergency Medical Dispatch
  • Language Fluency
  • Call Routing
  • Law Enforcement Collaboration
  • Database Queries
  • Data Entry
  • Map reading skills
  • Problem-Solving
  • Situational Awareness
  • Prioritization
  • Memory retention
  • Information Gathering
  • Documentation And Reporting
  • Emergency Medical Technician
  • Alarm Systems Monitoring

Languages

French
Elementary
English
Elementary

Timeline

Child Care Supervisor

Self-employeed
08.2019 - Current

Elderly Caregiver

Several Sources
10.2013 - 06.2019

Paraprofessional

Colebrook Elementary School
08.2009 - 07.2012

Emergency Communications Dispatcher

Town Of Colebrook NH
01.1999 - 04.2013

Medical Unit Secretary /Emergency Dept. Tech. Techni

Upper Connecticut Valley Hospital
04.1995 - 05.2000

EMT-Basic

Volunteer Work
03.1990 - 04.2003

Grade 12 - General

Cannan High School

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