Penny Hickey
Greenbrier
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Licensed Massage Therapist
Touch Pointe
Little Rock
04.2001 - 2023
- Provided therapeutic massage treatments tailored to individual client needs.
- Assessed client conditions and created personalized treatment plans.
- Utilized various massage techniques to relieve muscle tension and pain.
- Maintained a clean and organized workspace for optimal client comfort.
- Educated clients on self-care practices and wellness strategies.
- Managed scheduling and appointment systems efficiently for smooth operations.
- Developed strong client relationships through effective communication and trust-building.
- Attended continuing education courses related to massage therapy in order to stay up-to-date on best practices in the field.
- Maintained accurate records of all treatments provided to clients in compliance with company policies and procedures.
- Communicated effectively with clients regarding their current condition as well as any changes observed during the course of treatment.
- Addressed injuries, trauma and stress using myofascial release.
- Educated clients on proper body mechanics, posture awareness, self-care strategies and stress management techniques.
- Demonstrated knowledge of anatomy, physiology and kinesiology to create appropriate treatment plans for clients.
- Documented clients' medical histories and conditions in order to determine contraindications to treatment.
- Provided professional massage therapy services for clients, including Swedish and deep tissue massage techniques.
- Managed front desk operations such as scheduling appointments, checking out patients or answering phone calls.
- Assessed client needs and developed individualized treatments plans to address the specific health needs of each client.
- Promoted additional services offered by the practice such as hot stone massage therapy or aromatherapy sessions.
- Performed therapeutic massages of soft tissues and joints using hands, fingers, forearms, elbows or massage devices.
- Performed therapeutic pregnancy, sports, deep tissue and Swedish massage on clients.
- Ensured a safe environment for both staff members and clients at all times by adhering to safety regulations set forth by the state licensing board.
- Developed relationships with referring physicians and other healthcare professionals when needed.
- Provided support during special events such as corporate wellness days or community health fairs.
- Cleaned and sterilized equipment before each use according to established protocols.
- Advised customers on products used during the massage such as creams or essential oils designed for relaxation purposes.
- Monitored client progress throughout their course of treatment and adjusted plans accordingly if necessary.
- Assisted with basic bookkeeping, filing and maintaining clients' records.
- Increased sales by providing exceptional service and maintaining positive and energetic attitude.
- Guided clients through PNF stretches to target nerve receptors and extent muscle length.
- Participated in team meetings with other therapists in order to discuss clinical issues related to patient care.
- Treated tendon and ligament scar tissue buildup using transverse friction.
- Adhered to professional ethics and conduct, maintaining a positive and respectful relationship with clients and colleagues.
- Regularly attended professional development workshops and seminars to stay current with industry trends and techniques.
- Managed inventory of massage supplies and equipment, ensuring availability of necessary items for all types of therapy offered.
- Maintained cleanliness and sanitation of massage room and equipment, adhering to state regulations and spa policies.
- Implemented effective techniques for pain management and muscle rehabilitation, improving client mobility and well-being.
- Utilized hot stone therapy and hydrotherapy techniques as part of treatment plans to enhance relaxation and pain relief.
- Offered guidance on posture and ergonomics to clients, helping to prevent future strain and injury.
- Collaborated with healthcare professionals, such as chiropractors and physical therapists, to provide comprehensive care for clients.
- Conducted client intake interviews to understand specific needs and preferences, tailoring massage techniques accordingly.
- Utilized aromatherapy and essential oils to enhance the massage experience and promote relaxation.
- Continuously evaluated and improved massage techniques and client interaction skills to exceed expectations and promote a loyal client base.
- Cultivated loyal clientele and high rate of referrals based on quality of massage services.
- Assessed soft tissue condition, joint quality and function, muscle strength and range of motion.
- Cleaned table and space between appointments to protect client health.
- Kneaded muscles and soft tissues to help clients release tension and improve physical wellbeing.
- Completed in-depth training in massage practices and used latest techniques for best results.
LPN Team Lead
Baptist Health Medical Center
Little Rock
07.1981 - 12.2015
- Coordinated patient care activities among nursing staff and healthcare providers.
- Assisted in developing and implementing patient care plans.
- Monitored patient vital signs and reported changes to the healthcare team.
- Facilitated communication between patients, families, and medical staff.
- Documented patient information accurately in electronic health records.
- Supported orientation and training for new nursing staff members.
- Ensured compliance with safety protocols and infection prevention measures.
- Participated in team meetings to discuss patient care strategies and improvements.
- Promoted professional growth by providing guidance and support to individual staff members regarding career advancement opportunities.
- Collaborated with physicians, nurses, other health professionals, and administrative staff to ensure optimal patient outcomes.
- Investigated incidents, accidents, complaints involving LPNs and took corrective action when necessary.
- Coordinated scheduling of shifts among the LPN team members according to workload demands.
- Conducted ongoing training sessions for new or existing LPN staff members.
- Actively participated in the development of strategies for improving overall departmental operations.
- Participated in interdisciplinary team meetings to coordinate patient care services.
- Reviewed physician orders for accuracy prior to implementation by nursing staff.
- Assigned tasks and delegated duties to LPNs in accordance with their scope of practice.
- Monitored, evaluated, and documented performance of LPN staff.
- Evaluated new equipment prior to use in order to determine safety levels.
- Performed annual competency assessments on all licensed practical nurses.
- Ensured compliance with established standards of care and regulatory requirements for licensure as a Practical Nurse.
- Responded quickly and effectively to emergency situations requiring immediate attention.
- Maintained accurate records of all nursing activities including patient charts, medication administration records.
- Provided clinical leadership and direction to the LPN team to ensure quality patient care.
- Managed inventory control systems related to medications, supplies.
- Facilitated communication between the medical team and other departments within the hospital setting.
- Administered medications in accordance with policies and legal limitations.
- Observed and reported changes in condition of patients and signs and symptoms of deviations from normal health status.
- Documented adverse patient reactions to medications and reported findings to supervisors.
- Educated patients on conditions, medications and self-care skills.
- Delivered emotional, psychological and spiritual support to patients and families to promote compassionate environment.
- Collaborated with supervisor to prepare nursing assessment summaries and health care plans.
- Assisted physicians and nurses with special procedures.
- Precepted new staff nurses to provide education on hospital policies and procedures, patient care skills, medical procedures, and techniques and patient assessments and interventions.
- Educated patients on wound and disease self-management techniques.
- Administered medications and therapies in accordance with physicians orders.
- Charted changes in patient conditions and discussed concerns with supervising healthcare provider.
- Answered patient calls, identified issues, and determined how best to provide assistance within parameters established by facility and supervisor.
- Took temperatures or blood pressures, dressed wounds and provided other basic patient care or treatments.
- Worked as part of healthcare team to assess patient needs, plan and modify care and implement interventions.
- Documented patient medical histories, current symptoms and vitals.
- Addressed patient care needs, collected vitals, dressed wounds, and managed catheters.
- Guaranteed exceptional care quality by correctly administering medication, inserting and caring for catheters, dressing and changing wounds and assisting with personal hygiene.
- Observed strict confidentiality and safeguarded all patient-related information.
- Answered patients' calls to determine how to assist.
- Measured and recorded patient height, weight and other vital signs.
- Collected blood, urine or sputum from patients to perform routine laboratory tests.
- Assembled and used catheters, tracheotomy tubes or oxygen suppliers.
- Educated clients, patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
- Administered prescribed medications or started intravenous fluids, noting times and amounts on patients' charts.
- Prepared patients for examinations, tests or treatments and explained procedures.
- Administered prescribed medications and started intravenous fluids to address patient symptoms and underlying etiologies.
- Delivered high-quality direct and indirect nursing care to patients.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Provided behavioral and emotional support and closely supervised patients suffering from dementia and Alzheimer's.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Monitored infection control procedures to verify facility-wide health and safety.
- Provided pre- and post-operative nursing care.
- Collected biological samples for routine laboratory testing to assist diagnostic processes.
- Prepared or examined food trays for conformance to prescribed diet.
Education
GED -
Petit Jean Vo-tech At Morrilton
Skills
- Dependable and responsible
- Friendly, positive attitude
- Team building
- Cultural awareness
- Quality assurance
- Problem-solving
- Troubleshooting
Certification
- Licensed Practical Nurse
- Massage Therapist
- Administrative Assistant
- Notary
My Interest
I love reading and crafting
Owner of a business
- I have owned 2 Flea Markets
References
References available upon request.
Timeline
Licensed Massage Therapist
Touch Pointe
04.2001 - 2023
LPN Team Lead
Baptist Health Medical Center
07.1981 - 12.2015
GED -
Petit Jean Vo-tech At Morrilton
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